Overview
ECPI University's Admissions Support Center is seeking out-going, goal- oriented and motivated individuals to join our Admission Support team. The Admissions Support Representative (-ASR-) will assist qualified prospective students in scheduling an on-campus admissions interview in an efficient, professional and supportive manner.
Responsibilities
Make timely initial contact with prospective students who express interest in ECPI University or our programs.
Communicate with prospective students by telephone, text messaging or e-mail to schedule appointments for on-campus visits.
Provide excellent customer service to prospective students through consistent and effective outreach and follow-up.
Maintain accurate and complete records of all contacts and activities with prospective students.
Adhere to a strict code of ethics and comply with all ECPI University policies and procedures, state and federal laws and accrediting body regulations.
Demonstrate knowledge of University programs, policies and procedures.
Other duties as assigned.
Qualifications
Education/Experience:
Bachelor's degree preferred.
Experience in phone sales, including appointment setting and commitment to follow-up skills.
Data base entry and reporting or CRM system experience.
Three to five years of successful work experience in a position requiring medium to heavy customer service interaction such as a call center, hotel desk, insurance office, law office, bank teller, doctor's office, retail floor sales, customer service desk, etc.
Skills/Abilities:
Ability to work flexible schedule including nights and weekends.
Excellent customer service skills including the ability to listen well and follow up with good questions in order to quickly understand and accurately identify the prospective student's needs.
Proven ability to excel in a high volume telephone and customer service position.
Excellent oral and written communication skills.
Effective computer skills.
Demonstrated ability to work effectively both independently as well as part of a team.
Ability to utilize professional knowledge and perspective to relate to new and prospective students, establish rapport and add to the student experience.
Do you want to make a difference? If so, then ECPI University may be the place for you. We are seeking professionals with the experience and knowledge to help transform the lives of our students.
ECPI University, with campuses in Virginia, North Carolina, South Carolina, Florida and Online, is a recognized leader in awarding STEM+H degrees through innovative delivery of education to meet the needs of military and new-traditional students. ECPI University offers Master's, Bachelor's, and Associate's degrees, and certification training in Technology, Health Science, Business, Criminal Justice and Culinary Arts. For over 50 years, ECPI University has been helping students achieve their educational and career goals in a hands-on, student-centered environment, while working collaboratively with employers to ensure our graduates have the knowledge and skills they need to be successful. Growth at our university creates the need for dynamic, caring professionals who are dedicated to making a difference in people's lives.
What does ECPI University have to offer?
Professional work environment
Talented and committed co-workers
An opportunity to make a difference while expanding your knowledge, skills and professional network
Competitive compensation & benefits plan
ECPI University is proud to be an Equal Opportunity Employer.
Join our Talent Community! (https://careers-ecpiuniversity.icims.com/jobs/7926/admissions-support-specialist/job?mode=apply&apply=yes&in_iframe=1&hashed=-336114574)
Requisition ID 2022-7926
Employment Status Full Time
Posted Date 12 hours ago (5/9/2022 12:37 PM)
Job Family Sales
Company ECPI University
StateVirginia
CityVirginia Beach
CountryUnited States
