Title: CLIENT SERVICES TECHNICIAN Location: United States-Virginia-Virginia Beach Job Number: 220002BC Job Summary: Serves as Client Services Technician with the responsibility for providing procurement configuration implementation troubleshooting and overall support for end user devices and other related equipment. Devices include computing and mobile devices of varying operating systems peripherals pointofsaleservice devices etc. Duties and Responsibilities: Incumbents of this position must be U.S. Citizens. Performs the full spectrum of end user computer i.e. PC desktoplaptop MacBook iMac and mobile i.e. Blackberry iPhone tablet support to include procurement configuration implementation troubleshooting and overall support for end user devices and other related equipment. Installs and configures end user device software to include operating system files and works closely with Client Services Engineering staff and management when issues with the image process software installation or application support needs arise. Integrates hardware software and enduser applications. Provides system integration of hardware andor software. Serves as customer service liaison to NEXCOM endusers. Respond to Level II Helpdesk requests. Responsible for collecting complete IT requirements for NEX initiatives including but not limited to numbers of end user computers mobile devices and placement number of Point of Service registers and placement number of printers and placement.. Conducts oneonone end user device software training for NEXCOM associates as needed. Prepares purchase requests for software and hardware utilizing automated procurement system and provides central point to manage assigned equipment purchases and logistics tracking. Provides analytical technical and administrative support in the design installation and maintenance of new and existing end user computer and mobile systems including network and email operations. Responsible for the proper function of all Client Computing equipment in support of NEXCOM operations. Installs computer equipment after initial site preparation in accordance with manufacturers requirement. Works with appropriate facilities staff to effect installation of required electrical power andor communications cabling. Coordinates with responsible personnel and other NEXCOM functional codes to ensure and verify that all required infrastructure is in place and tested prior to turnover to user. Troubleshoots end user computer mobile device problems and determines appropriate course of action to return to operational use. Rectifies problems through appropriate adjustment to equipment andor configuration. Refers problems beyond hisher ability to manufacturers representative for resolution. Follows up with users and vendors to ensure problem is resolved. Must possess valid drivers license to support off site facilities. Coordinate equipment repairs for NEXCOM field sites. Ensureimplement the rigorous application of Information SecurityInformation Assurance policies principles and practices in the delivery of Systems Applications andor Services Hardware Software. Ensures site survey information and documentation is provided to vendors after reconciliation. Required to respond to calls 24x7x365 OnCall. Responsible for IT asset management reporting and recording all IT assets for all completed IT assignments. Performs other related duties as assigned. Note Must be able to lift 50 LB kneel bend and stand for long periods of time. IAT1 jobs This position is designated IT2 Noncritical Sensitive in accordance with SECNAV M5510.30 and will require a favorable Access National Agency Check and Inquiries ANACI. Department of the Navy DON Cyber Information Technology Cybersecurity Workforce positions Cyber ITCSWF. This position has been designated as a Cyber ITCybersecurity Workforce position in specialty area 41 and as a condition of employment incumbents of this position are required to comply with the DON Cyber ITCSWF Program requirements of SECNAV M5239.2 which include 1. Earn and maintain appropriate credentials from the Cyber ITCSWF Qualification Matrix described in SECNAV M5239.2 associated with the specialty area and level commensurate with the scope of major assigned duties for the position to which you are assigned and 2. Per SECNAVINST 1543.2 Cyber ITCSWF individuals shall participate annually in 40 hours of continuous learning CL activities to be documented in a current individual development plan IDP signed by both the employee and supervisor. 3. Required Minimum Cybersecurity Credentials in order of precedence to qualify for the position are a.Education at least one of the following i.Bachelor Degree from accredited University subject matter as listed in SECNAV M5239.2 Appendix 4 ii.CNSSINTSSI 4015 Systems Certifiers 4016 Risks Analysts Or b.Training at least one of the following i.14AA Common Submarine Radio Room CSRR Maintenance Technician ii.14BH SSN 774 and SSGN 726 Class Electronic Warfare Support ES Equipment Maintenance Technician iii.14CM SSN Radio Frequency RF Equipment Technician iv.14HH SSN 21 and SSN 688 Class Electronic Warfare Support ES Equipment Maintenance Technician v.CYBR1005 Security Essentials vi.NEC 1316 ANBYG1 V TI04 Combat Control Maintenance Technician vii.NEC 1319 SSGN Tactical Tomahawk Weapon System TTWCS Maintenance Technician viii.NEC 1346 ANBYG1 V9 TI10 Combat Control Maintenance Technician ix.NEC 1347 ANBYG1 V TI1214 Maintainer x.NEC 2710 Global and Command Control SystemMaritime 4.X GCCSM 4.X System Administrator xi.NEC 2765 Global Command and Control SystemMaritime 4.1 Increment 2 System Administrator xii.NEC 2766 Global Command and Control SystemMaritime 4.0.3 GCCSM 4.0.3 System Administrator xiii.NEC 2791 Information Systems Technician IAT II Or c.Certification at least one of the following i.CompTIA Security ce ii.GIAC Security Essentials Certification GSEC iii.Systems Security Certified Practitioner SSCP 4. Operating SystemComputing Environment Certificate Operating SystemComputing Environment OSCE certificate of training as dictated by the Command Cyber ITCSWF Program Manager Microsoft Windows 10 Desktop OS 5. A Signed Privileged Access Statement 6. Candidates without the required certification may be placed into this job but must obtain the required certifications within 6 months of appointment failure to obtain this requirement will result in termination of employment. Qualifications: Qualified candidates must be U.S. Citizens. GENERAL EXPERIENCE Three years of experience in administrative technical or investigative work which demonstrated the ability and aptitudes required to perform technical and analytical work involving management information systems. OR SUBSTITUTION OF EDUCATION FOR EXPERIENCE One year related academic study above the high school level may be substituted for 9 months of experience up to a maximum of a 4 year bachelors degree in businessinformation systems or computer science discipline for general experience. AND SPECIALIZED EXPERIENCE Minimum of 2 years experience in the following. PC Hardware software and operating systems installation upgrade troubleshooting repair and deployment. Technical support experience in one of the following operating systems i.e. Novell Windows XP Windows 2000 Windows 2003 Windows 98SE Linux. Systems user account administration. Application deployment. IAT1 jobs SECNAV M5239.2 DoN Information Assurance IA Workforce Manual requires that all incumbents of this position possess and maintain current two types of certifications as follows IA Certification One of the following certifications A Network Systems Security Certified Practitioner SSCP or one of the following higher level certification Security GIAC Security Essentials Certification GSEC Security Certified Network Professional SCNP Certified Information Systems Auditor CISA Certified Information Systems Security Professional CISSP GIAC Security Expert GSE Security Certified Network Architect SCNA. NEXCOM preferred certification is Network Technical Certification MCDST MCTS Window 7 certification or any replacement certificate or exam that Microsoft may announce in the future to replace Windows 7 Configuration Exam 680. Certification must be valid not expired as defined by the policy of the certification issuer. Candidates without the required certification may be placed into this job but must obtain the required certification within 6 months of appointment failure to obtain the proper certification requirement will result in termination of employment. This position is designated IT2 Noncritical Sensitive in accordance with SECNAV M5510.30 and will require a favorable Access National Agency Check and Inquiries ANACI. Job: Infrastructure
