Create a healthier, brighter future for pets, pet parents and people!
If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you.
Our core values capture that spirit as we work to improve lives by doing what's right for pets, people and our planet.
We love all pets like our own
We're the future of the pet industry
We're here to improve lives
We drive outstanding results together
We're welcome as we are
Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong, working together across 1,500+ pet care centers, 250+ Vetco Total Care hospitals, hundreds of preventive care clinics, eight distribution centers and two support centers.
Position Purpose: The purpose of this position inherently involves providing excellent customer care to our hospital clients. The Vet Hospital Client Specialist represents the Petco mission and values to all clients, and is typically the first person a client, who may be upset or worried about their pet, encounters when entering our hospital. The Concierge is responsible, like all team members, for fostering cohesion and motivation within the team. Essential Job Functions: The incumbent must be able to perform all the following duties and responsibilities with or without reasonable accommodation: Assume primary responsibility for answering the practice phone and routing calls appropriately. Assume secondary responsibility for answering calls directed towards the housecall practice. Schedule appointments when necessary from callers or visitors to the practice. Greet all visitors to the practice; greet clients and patients by name as they arrive for appointments and notify technical staff when they arrive. Monitor wait times and make accommodations as necessary during peak/busy times, or when medical staff is dealing with an emergency situation. Participate in the training of new staff members and general dissemination of knowledge as required. Ensure that the waiting area is consistently cleaned (including using special disinfectants in the case of the presence of suspected contagious disease) and well-stocked with appropriate materials. Serve as main social media conduit for the practice, taking photographs and posting according to pre-established practice guidelines Confirm all appointments by client's preferred communication method (phone, email, text) the prior day, and make necessary adjustments. Possess basic understanding of practice logistical specifics in order to provide backup support to technical staff when rooms need to be loaded or patients need to be discharged and primary staff members are otherwise occupied. Supervisory Responsibility: This position has no immediate supervisory duties. Work Environment: The majority of job duties are conducted in the Veterinary Hospital. Position requires bending, kneeling, lifting (up to 30 pounds, as necessary) and standing for long periods of time. A large amount of this partner's time will be spent in direct contact with clients and their pets. Education/Experience: High school diploma is a requirement. Must have at least 1 year previous experience or working in a veterinary practice or a customer-facing role in another organization. Must be friendly, outgoing, -people oriented-, and have a sense of humor Must have excellent written and verbal communication skills Must be compassionate and sympathetic, and be able to maintain a professional attitude and demeanor during emotional and stressful situations Must have exceptional telephone and computer skills Must be a team player willing to learn new techniques and treatments, offer creative ideas, and accept change
Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.
