Summary/Primary Purpose
G2 Ops is seeking Junior, Mid, and Senior-Level Customer Relationship Managers (CRM) .
The Customer Relationship Manager (CRM) is the face to the customer. They will interact directly with the customer in understanding their requirements, determine who the appropriate internal technical team are to meet those needs, and assist the customer throughout the onboarding process. The ideal candidate will be process driven with a keen attention to detail, understand Information Technology (IT), but leans on the Engineering team for execution.
Essential Functions
Ability to follow provided processes or develop new ones where needed
Coordinate the development/tracking/reporting of financials for IT services both internal to the company and external to the customer
Gathering, analyzing, documenting, and communicating customer requirements with internal technical teams
Facilitate the customer throughout the onboarding process to include approval, funding, and execution of their IT requirements
Review experience with customer for satisfaction and any opportunities for improvement
Develop and implement strategies to improve the customer experience
Develop customer profiles that include current and future requirements, timelines, funding
All other duties assigned
Required Education/Years of Experience
Bachelor's Degree from an accredited college or university in a related field or discipline
Junior CRM Analysts will require at least one to two years of related experience
Mid CRM Analysts will require at least five years of related experience
Senior CRM Analysts will require at leave 8 years of related experience
Strong communication skills required
IT procurement experience required
Self-motivated with high attention to detail and able to lead several tasks simultaneously
Desired Qualifications
ITIL certified
DOD Security Clearance
Understanding of DON IT procurement processes
Ability to pontificate AWS/Azure Cloud services
Other
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Benefits
100% company-paid insurance for medical, dental, and vision for eligible employees and family members
100% company-paid insurance for life, short-term (STD) and long-term disability (LTD) for eligible employees
401(K) Plan with discretionary employer matching
10 paid holidays
Paid time off (PTO)
Educational assistance
Work/life balance
Family-oriented culture
Competitive salaries
About G2 Ops, Inc.
G2 Ops, Inc. is a small business with big capabilities in cyber security architectural analysis, model-based systems engineering (MBSE), and strategic consulting in support of both government and commercial clients across the globe. As a trusted and reliable government contractor, we deliver cyber security & systems engineering support for integrated DoD weapons, communications, intelligence, and other mission-critical systems. In the commercial space, we provide business solutions analysis, strategic planning, and training and development services to a variety of public and private sector businesses and organizations. Through innovative solutions, exceptional employees, top-tier analytical capabilities, and a customer-centered focus, G2 Ops has established a reputation for service excellence and innovation.
G2 Ops, Inc. is an Equal Opportunity Employer
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