Do you want to work in a fast-paced and exciting environment, where no two days are the same? We're looking for a Manager, Implementation Projects Change Management who enjoys both a buzz and a challenge.
Manager, Implementation Projects Change Management
Fulltime, (home)based in the US or LATAM
We're BCD Travel, one of the world's leading corporate travel management companies with offices around the globe. We help our clients travel smart and achieve more. People join our company because we provide a dynamic work environment, where no two days are the same. And our people stay with us because we care about their work-life balance. But don't just take our word for it: we've been voted top place to work and recognized by Investors In People, Flexjobs and Forbes.
In this role you are focused on team leadership, implementations, projects and change management for our country, regional and global customers. This is a Global role with subject matter expertise targeted for the Americas region - with Leadership capability over all regions.
A snapshot of this opportunity
Lead, mentor and coach your team
Responsible for personnel recruiting, hiring and training
Develop and implement service level and quality standards, ensuring team meets or exceeds expectations
Create and execute to plans - provide clear and accurate documentation and ensure transparency of all work is available to the business real time
Manage change; coordinating efforts that contribute to organizational success
Continuous process improvement; frequently review process and service delivery to identify opportunities for improvement
Step in as Project lead to bridge resource assignments and manage projects of various types as project lead
Raise, elevate and solve for risks and concerns in timely fashion
Support or take over assigned work of any team members in event of emergency
Liaise with other mangers and peer departments to gain information, reduce risks and improve collaboration
Expense control; find opportunities to improve the efficiencies of operations - manage employee T&E and adherence to policies
How you can set yourself apart
Excellent command in English, Portuguese and Spanish
Leadership experience
Project Management experience
Experience in the Business Travel Industry
Fundamental understanding of client reporting requirements and data flows, Agency Operations end to end processes, implementation workflow, resource assignment and peer collaboration across functional teams
Great communicator
What we offer you
At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe.
About us
BCD Travel helps companies make the most of what they spend on travel. We give travelers innovative tools that keep them safe and productive and help them make good choices on the road. We partner with travel and procurement leaders to simplify the complexities of business travel, drive savings and satisfaction, and move whole companies toward their goals. In short, we help our clients travel smart and achieve more. We make this happen in 109 countries with a global client retention rate of 98%, the highest in the industry. For more information, visit www.bcdtravel.com .
Interested? Create your profile and upload your resume/cover letter via our website. Feel free to reach out to us with any questions via jobsemea@bcdtravel.eu. Note: send your application via the website only.
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BCD Travel is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, age and veteran status. BCD Travel complies with applicable laws in the countries in which we operate. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at careers@bcdtravel.com.
