Job Summary:
The Role:
The Digital Guest Services Internship is an incredible opportunity to work directly on the planning and execution of patron service programs for the Guest Services Department including accessibility, community outreach, sustainability, and guest services at C3 Events. The position contributes to the overall event management plan and works as part of the Guest Services team, interfacing with other C3 departments, external vendors, event staff and festival guests, as necessary.
This is a paid , in-person internship reporting to the Director of Customer Experience. Applicants do not have to be from the Austin area to be considered.
Responsibilities:
Manage correspondence through Guest Services email accounts.
Manage correspondence with Marketing Contest Winners via Guest Services email account
Manage brand/festival messaging for FAQs and update/build out festival backend with approved messaging
Assist Guest Services Manager in generating proper and accurate patron messaging for festivals
Assist Marketing Department in with feedback and collaboration onsite with guest service needs related to social media interaction
Assist Guest Services Department in all areas of Guest Services per event, as applicable
Qualifications:
Enrolled in a Bachelor's/Masters program at an accredited college or university
Junior or Senior standing
Able to work 25 hours per week
Excellent organization, attention to detail, takes initiative and fast learner
Project Coordination skills: ability to plan, adhere to timelines, be responsive to other team deadlines
Resourceful and detail-oriented
Professional communication skills, especially with staff, vendors, etc.
Strong written skills (website messaging, email communications, etc.)
Basic knowledge database management (Zendesk, social platforms, Slack)
Proficient skills with MS Office (Word, Excel, Outlook, SharePoint, OneDrive, OneNote)
Great attitude, eager and inquisitive nature, tenacious demeanor and self-motivator
Love for music, food and technology
C3 Core Competencies
Demonstrate integrity in the way you operate in day-to-day business and the way you deal with people
Communicate effectively with various audiences by organizing and delivering information appropriately and listening actively to others
Proactively seek solutions to problems. Be enthusiastic and energetic in your approach to your job. Commit to putting in extra effort with a positive attitude.
Be flexible in handling change, able to juggle multiple demands, and adaptable to new situations with fresh ideas or innovative approaches
Stay composed, confident, optimistic, and in problem-solving mode when the going gets tough
Possess the skills needed to perform your job well, paying close attention to detail, accuracy, and completeness
About Us
Recognized three years in a row by Great Place to WorkR and named one of People Magazine's top 50 Companies that Care, Live Nation Entertainment is the global leader in live entertainment and ticketing. Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster, mix of legendary venues and restaurants in House of Blues, production leaders in Concerts, exceptional brand partnerships in Media & Sponsorship, and unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations.
We recognize that our most important assets are our employees, the rock stars who keep the live experience going. Generous vacation, healthcare, and retirement benefits are just some of the great perks we offer to support our global workforce of more than 38,000. For any stage in your career, our many unique benefit programs are designed to help you live life to the fullest. We offer student loan repayment to support recent grads, six months of paid caregiver leave to support new parents, perks like Roadie Babies (bring your little ones & a caretaker along with you on work trips) and Music @ Home (stipend to cultivate your little ones' music interest), and tuition reimbursement to fuel your ongoing professional development. Plus, working for the world's largest live event and ticketing company means you'll have access to free concerts, festivals, sports games, and more through our exclusive employee ticket concierge.
There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.
