BCD Meetings & Events: Meetings & Events Team Lead
About Us: At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate, and change behavior for our customers. As the world's most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward.
Headquartered in Chicago, with locations in 50+ countries across the world, BCD M&E's team of 1,500+ people are committ ed to sustainability and driving success for our customers, our business, and ourselves.
We offer a competitive salary and benefits package. Most importantly, we value our people and are committed to your success and continued growth. Learn more about us at bcdme.com/careers.
About the role: We have an opportunity in one of our Global Technology client dedicated teams and are looking for a Team Lead to join our team! In this client facing role, you will act as the direct manager of a team of event planning professionals. You will collaborate with direct reports, colleagues and clients to ensure our account team is exceeding expectations in operational excellence. This is a very high touch role which demands precision whilst be comfortable with ambiguity. You'll be the leader every person hopes to have by mentoring and supporting your team, and the leader every client wants to work with. Sound like you? Read on!
As a Team Lead, you will: - Be a first-class leader or people who is able to coach, develop and build a team. - Oversee Attendee Experience and Financial areas of the account team. - Ensure first class delivery of our service as well as bringing opportunities to further develop it. - Upholding and implementing client policy. - Ensure all data and reporting for programs is accurate and timely. - Be a champion for our customers and their experience throughout the event journey. - Happy to jump in and take on front line Planning responsibilities when required.
You're good at: - Leading a team, including distance management across time zones. - Seeing around corners and being prepared for every eventuality. - Communicating at all levels and are a creative problem solver. - Working in a high touch, fast paced/short lead time environment. - Interpreting data and providing recommendations for service improvement. - Collaborating on work tasks. - Microsoft suite of applications. You are a natural with Excel.
You might also have: - Experience of Apple suite of applications and products. - Knowledge of Cvent and/or Evedpay. - Speak Spanish. - 3 + years as a Senior Meeting Planner and 2+ years as a Team Leader. - A college degree from a 4 year institution.
You should know: - This is an office-based role in Austin, TX - Our standard working hours are 8:30 AM -5:00 PM with an hour break - This role will require travel (predominately domestic US) 30 - 40% of the time - Covid vaccination might be required for this role
How to apply: Click apply now to be considered
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BCD Travel is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, age and veteran status. BCD Travel complies with applicable laws in the countries in which we operate. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at careers@bcdtravel.com.
