Configuration Management Lead
Job Category: Project and Program Management
Time Type: Full time
Minimum Clearance Required to Start: TS/SCI with Polygraph
Employee Type: Regular
Percentage of Travel Required: None
Type of Travel: None
CACI is seeking an experienced and highly motivated Configuration Management Lead. This candidate should have 10 or more years of service process and project management experience in an ITSM environment. The Lead is responsible for supporting the multi-supplier ecosystem to integrate and manage the Configuration Management process within the MSI ITSM infrastructure.
What You'll Get to Do:
. Develop Configuration Management (CM) plan and standards
. Manage and maintain the CMDB
. Perform periodic verification and audit of Configuration Items (CIs)
. Assist Asset Management in defining a common naming convention and tagging standard for both assets and CIs
. Ensure mapping of services (logical service model) from the level of business services
. Ensure timely update of CI information
. Ensure CI relationship mapping is accurate and evaluated often
. Provide input for technology requirements relating to or impacting CM
. Utilize ServiceNow dashboards, tools, and techniques to report the status of the incident process as needed
. Work with other Program Leads to incorporate CM into other processes, as needed
. Support measurement and reporting for weekly and monthly meetings
. Lead a Team of Enterprise configuration managers in day-to-day work
. Manage approximately 12 CACI personnel. Have complete timesheets, TouchPoints and have hiring decision making.
Required Qualifications:
. Active TS/SCI with Polygraph
. Bachelor's degree in Information Technology, Information Systems, Statistics, Business, Management, or related field, and/or relevant work experience in lieu of a degree
. Minimum of 5-10 years' work experience in IT service management
. Skilled at working collaboratively in a complex environment and driving performance achievement and improvements
. Data-driven mindset of service excellence and customer satisfaction
. Successful teamwork experience and demonstrated leadership abilities
Preferred Qualifications:
. Experience working with Government clients, specifically within the Intelligence Community.
. Familiarity with IT Service Management toolsets such as ServiceNow or Remedy
. Project Management Professional (PMP) certification
. Minimum of 5 years relevant work experience and leadership in MSI commercial environment
. Leader in MSI practice implementation and operations
. Led managed IT infrastructure service transitions
. Experience leading large teams in a matrixed management structure
. Experience with Organizational Change Management
. Demonstrated experience producing programmatic deliverables
. Demonstrated experience with facets of personnel management
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What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.
An environment of trust.
CACI takes pride in fostering a diverse and accessible culture where every individual feels supported to chart their own path. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.
Your potential is limitless. So is ours.
Learn more about CACI here. (https://careers.caci.com/global/en/life-at-caci)
Pay Range : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here (https://careers.caci.com/global/en/employee-benefits) .
The proposed salary range for this position is:
$67,100 - $141,000
CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, disability, status as a protected veteran, or any other protected characteristic.
