Job Summary:
THE ROLE:
A motivated, passionate, and enthusiastic individual who is interested in providing on-site venue IT support.
JOB FUNCTIONS:
Provide onsite IT assistance to venue administrative, operations and production staff
Identify, track and resolve technology needs and issues; act as onsite liaison with service delivery teams following established escalation procedures.
Onsite contact and guide for visiting IT service or support providers
Assist tour production by helping to fulfill the terms of artist/tour IT riders prior to and on -day of show-
Ensure there are no outstanding IT hardware/software issues with point of sale or access control technologies prior to events
Assist with seasonal IT preparation and validation, manage inventory and maintain onsite IT equipment, including POS terminals
Develop, demonstrate and leverage a comprehensive understanding of venue network connectivity and deployed technologies
Assist with the extension of existing venue IT infrastructure or implementation of new infrastructure to support special events such as festivals or private events
QUALIFICATIONS:
Must be 21 years of age or older
Must present unexpired original document(s) establishing identity and authorization to work in the United States
A clear pre-employment criminal background check is required.
Requires in-depth knowledge of Apple iOS, MS Windows, Android OS and network technologies
Must partner with Live Nation IT specialists, third-party organizations such as Ticketmaster, Legends Concessions and local production teams
Must have strong, professional communication skills (oral and written)
Must be self-motivated, capable of independent reasoning and troubleshooting and able to work independently
Must be highly organized with a strong attention to detail
Must be a reliable and dependable team player
Must adapt to a constantly changing and at times stressful work environment
Must be willing to work outdoors, in all weather conditions
Reliable transportation is required
This position requires scheduling flexibility; must be available for nights and weekends and work long extended hours for events
Position requires a great deal of walking throughout the venue (reasonable accommodations can be made)
Must attend employee orientation and complete required online training modules
About Us
Recognized three years in a row by Great Place to WorkR and named one of People Magazine's top 50 Companies that Care, Live Nation Entertainment is the global leader in live entertainment and ticketing. Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster, mix of legendary venues and restaurants in House of Blues, production leaders in Concerts, exceptional brand partnerships in Media & Sponsorship, and unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations.
We recognize that our most important assets are our employees, the rock stars who keep the live experience going. Generous vacation, healthcare, and retirement benefits are just some of the great perks we offer to support our global workforce of more than 38,000. For any stage in your career, our many unique benefit programs are designed to help you live life to the fullest. We offer student loan repayment to support recent grads, six months of paid caregiver leave to support new parents, perks like Roadie Babies (bring your little ones & a caretaker along with you on work trips) and Music @ Home (stipend to cultivate your little ones' music interest), and tuition reimbursement to fuel your ongoing professional development. Plus, working for the world's largest live event and ticketing company means you'll have access to free concerts, festivals, sports games, and more through our exclusive employee ticket concierge.
There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.
