At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.
Summary of Primary Function/General Purpose of Position
Reports to the Business Operations Manager and is responsible for front office functions for the OP Rehab locations. Tasks include all patient greetings, check in/out, POS collections Initial and follow up scheduling, and customer service. Responsible for scheduling a wide variety of Rehab patients in a computer-based scheduling system. Responsible for patient charge reconciliation, managing payer restriction tracking including visits, allowed procedures and/or financial limits ensuring accuracy for continued revenue stream. Performs clerical support for the therapy department, including organization and sanitation of the waiting room and front office patient facing space.
Essential Job Functions
Incorporates all factors to accurately enact scheduling of rehab services, utilizing EMR/Epic
Monitors departments WQ and contacts all referred patients within 24-48hrs of entry within the WQ. Able to provide cross market WQ support for other Rehab departments
Checks Rehab schedule daily to ensure all charges are accounted for per patient /department
Responsible for obtaining authenticated Physician order, verifying demographics, insurance information with eligibility and medical necessity for Physical therapy, Occupational Therapy and Speech Therapy
Possesses strong communication skills (telephone and in-person) Functions as center of communication for the therapy department. Responds to patient messages within 24hrs
Ensure the patient charges are complete and accurate by verifying through charge reconciliation process through EMR/Epic
Maintains departments schedule for all therapist and ensures accuracy and accountability for cancelations
Possesses strong customer service skills and is able to remain calm in a hectic and stressful environment.
Responsible for collecting all POS and maintaining a cash drawer
Manages and tracks all payer restriction including visit, financial limitation or allowed procedures and compliance
Maintains front office and waiting room organization and cleanlines
Required Minimum Education
Preferred Education:
Minimum Years and Type of Experience:
Other Knowledge, Skills and Abilities Required:
Other Knowledge, Skills and Abilities Preferred:
Combination of post-secondary education and experience in lieu of a degree.
Many of our opportunities reward* your hard work with:
Comprehensive, affordable medical, dental and vision plans
Prescription drug coverage
Flexible spending accounts
Life insurance w/AD&D
Employer contributions to retirement savings plan when eligible
Paid time off
Educational Assistance
And much more
*Benefits offerings vary according to employment status
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health - Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com
