Description
SAIC has an opportunity for a technical Program Manager to overseas Tier II Operations for the Department of State's Diplomatic Technology (DT) Bureau's global IT infrastructure. The technical manager will be responsible for supervising a team of SAIC and subcontractor resources. The lead shall be responsible for the technical oversight and resource/project management expertise to drive IT projects and operational activities. The lead shall be responsible for managing program costs and schedules and ensuring contract compliance. The manager shall be capable of integrating the planning and leading of deployments and operations tasks for the DT bureau. The lead shall be able to communicate and coordinate all relevant work products/deliverable to the Government customer and SAIC Senior Management. The manager shall be capable of evaluating performance results, performing risk assessments, and recommending changes impacting the team.
This role is hybrid and requires 1 day/week in the office.
Description of Duties:
Provide technical oversight of all Tier 2 operational activities/projects.
Perform as the primary customer interface for technical and business matters, information sharing, and basic problem resolution.
Coordinates with contract team to ensure customer requirements are met.
Provide budget and schedule management support, expertise, and guidance to Government customer and contractor supervisors.
Takes lead with all logistics surrounding customer engagements including coordinating, leading and documenting meetings; additionally track after action items.
Escalate issues, risks, and concerns if any task may not meet agreed upon schedule.
Track and report on task completion to GITM Government Program Management.
Manage risk, customer relationships, and program staffing.
Ensure compliance with quality standards and escalate challenges to leadership.
Support business development and program staff management.
Qualifications
Required Education, Experience, Skills & Attributes:
Bachelors and ten (10) years or more of related experience; Masters and eight (8) years; May accept additional experience in lieu of degree.
Experience working with data center solutions; hybrid on-prem/cloud environments highly preferred.
Experience working with virtualization and automation technologies highly preferred.
Experience working with storage/backup solutions highly preferred.
Experience managing mixed team including direct labor, subcontractors and suppliers.
Ability to conduct management and contract discussions.
Use standard, well-defined processes, procedures, techniques, or tools.
Ability to escalate program issues to senior management for assistance.
Provide input to corporate activities including performance reviews, compensation-related actions, and staffing and hiring recommendations. Raise personnel issues to appropriate internal support elements.
Ability to act independently while routinely being reviewed for soundness of judgment and overall quality and content.
Excellent oral and written communication skills.
Self-motivation, professional demeanor and accountability.
Desired:
ITIL Foundations Certification.
PMP Certification.
Clearance Requirement:
US Citizenship.
Active Secret Clearance with ability to obtain Top Secret.
SAIC accepts applications on an ongoing basis and there is no deadline.
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site. REQNUMBER: 2407990
SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability
