Overview
The work location for this role will be hybrid - 2-3 days working in our HQ located in Coral Gables, FL (Miami metro area) and 2-3 days working from home until our office re-opens in May.
The primary work schedule will be during regular business hours Monday - Friday.
Summary
The Symbits Service and Support Tech I is responsible for providing technical support, both remote and onsite to small and medium size businesses across the United States and other countries. This Tech is the first line of defense to keep a healthy and efficient IT environment and to provide fast and knowledgeable responses to technology challenges.
Specific Responsibilities
Respond to Help-Desk requests.
On-site and/or remote analysis, diagnosis, and resolution of complex desktop problems for end-users, along with recommendation and implementation of corrective solutions.
Install, configure, and maintain end-user workstations, and related peripherals.
Level 1 Active Directory administration (New Users, User properties, passwords changes, etc.).
Monitor, support and troubleshoot Infrastructure devices (ISP routers, switches, wireless access points, etc.).
Update service requests (Tickets) as needed, resolution, notes, time, etc.
Assist senior engineers on troubleshooting and/or deployment of systems.
Escalate technical problems to efficiently resolve and restore services.
Assist the IT team on other duties as assigned.
Additional Responsibilities
Adhere to company policies and procedures
Act as a role model within and outside the company
Perform duties as workload necessitates
Maintain a positive and respectful attitude
Consistently report to work on time prepared to perform duties of position
Other selling or administrative duties that may be assigned
Qualifications
Good communications skills.
2 to 3 years of experience with Microsoft Desktop Operating Systems.
Knowledge of networking and infrastructure (DHCP, DNS, TCP/IP)
Experience with Microsoft applications (Office)
Strong Listening, Analysis, Reasoning and Problem-solving skills.
Able to work under pressure and independently on occasions.
Ability to work after hours and on weekends as required (on-call system).
CompTIA certification preferred.
Essential Functions
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be able to stand for long periods of time.
Must be able to sit for long periods of time.
Must be able to lift and/or move up to 15 pounds
Is occasionally required to reach with hands and arms
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Posted Date 9 hours ago (4/11/2022 2:11 PM)
Job ID 2022-107552
Classification Non-Exempt
Employee Type Full Time
Advertised Category Corporate Functions
# of Openings 1
ADP Job Location : Country US
ADP Job Location : State/Province FL
ADP Job Location : City Coral Gables
ADP Job Location : Postal Code 33134
ADP Job Location : Address 800 Douglas Road
