BCD Meetings & Events: Website Developer
About Us: At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate, and change behavior for our customers. As the world's most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward.
Headquartered in Chicago, with locations in 50+ countries across the world, BCD M&E's team of 1,500+ people are committed to sustainability and driving success for our customers, our business, and ourselves.
We offer a competitive salary and benefits package. Most importantly, we value our people and are committed to yo ur success and continued growth. Learn more about us at bcdme.com/careers.
About the role: We are looking for a Website Developer to join our dynamic team. In this role, you will work with clients to provide seamless website builds and, ultimately, a flawless onsite experience for attendees. You will consultant and advise based on your expertise and their needs to ensuring a website that exceeds their needs, making their attendee experience- one to remember. If you are super detail-oriented, customer service focused and a looking to make the attendee experience easy, read on!
As a Website Developer, you will: - Ensure optimum customer service capability through effective development of web registration and mobile applications. - Web page development using HTML, Javascript, and Active Server Pages - Work directly with internal/external clients to understand requirements, process flow, system capabilities and design - Provide overall consultation prior, during and post the development leveraging critical thinking to meet customer needs within the functionality of selected (or available) tools. - Build websites, apps and tech-based deliverables that provide exceptional user experience and provide efficient backend management and reporting - Create, communicate, adjust and drive development timelines on all assigned projects - Proof and contribute website copy focusing on accuracy and consistency in spelling, grammar and relevance to the program needs. - Become app developer subject matter expert to all internal/external customers assisting with demos, sales initiatives, team training, etc. - Follow established standard operating procedures, templates, website demos, timelines and best practices. - Generates tests to verify all pertinent data captured appropriately. - Communicate to operations manager any observed trends prior to program operation (i.e., customer complaints, inconsistent information flow) - Oversee and monitor attendee registration process and update meeting planner and customer as needed. May be required to provide daily or weekly registration updates. - Update revised room blocks accordingly in registration database. - Work independently in the absence of supervision. - Create and update job related SOPs as requested. Look for process efficiencies. - Advise supervisor of changes in technology, enhancements and opportunities to improve service deliverables. - Assume and perform other duties and responsibilities not specifically outlined herein, as requested.
You're good at: - Managing multiple priorities and being adaptable. You have exceptional problem-solving skills, are calm under pressure. - Teamwork. It takes a village. But, able to work independently as needed. - Cvent, Excel, Photo Shop and Microsoft Office Suite. - Providing superior customer service. You understand that it is a person that is attending your event and go above and beyond to ensure they have the best experience possible. - Analytical thinking; ability to independently and through collaboration troubleshoot to achieve efficient and effective registration processes. - Ideal candidate possesses 5+ years in web development/technology & Mobile Apps.
You might also have: - A college degree from a 4- year institution.
You should know: - This role is virtual - Our standard working hours are 8:30 AM -5:30 PM with an hour break. - Covid vaccination might be required for this role.
How to apply: Click 'Apply Now' to be considered.
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BCD Travel is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, age and veteran status. BCD Travel complies with applicable laws in the countries in which we operate. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at careers@bcdtravel.com.
