*Why Wait..Come Join Team Magenta!! Hiring Now..*
Join The Un-Carrier- Take A Look at What We Offer! - We Are Hiring Now in Albuquerque, NM!! ONSITE
You must currently reside in Albuquerque or be planning a move to the area in order to be considered for this position, which will require you to work from our customer experience center.
$20.00 hourly plus commission/monthly bonuses.
Health, Dental, Vision, 401(k) Benefits
3.5 weeks of vacation
10 holidays + 1 floating holiday
Tuition Assistance: We fully foot the tuition bill at five online universities (FT only), and provide tuition assistance to other schools for both FT and PT employees.
$1,000 TMUS Stock for every employee
Employee Stock Purchase Program
Community Involvement
75% off your T-Mobile phone plan
3 weeks fully paid parental leave
Up to $2400/yr. for childcare expenses
Community Voluntary & Donation Match
At T-Mobile, we strongly encourage everyone, including people of color, veterans, military spouses, individuals with disabilities, lesbian, gay, bisexual, transgender, queer and non-binary people, and parents to apply. We are an equal opportunity employer and welcome everyone to our team. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.
Be the Expert. Redefine Wireless.
Welcome to the Un-carrier. T-Mobile is changing wireless for good and now we're changing Customer Care for everyone. T-Mobile is doing something the other carriers can't. We're bringing together a Team of Experts to give our customers an experience unlike any other. We're breaking all the rules and putting customers first. No more talking to machines, no more transfers. Customers have their own team ready to resolve issues whenever and however they want.
As an Associate Expert, you'll learn the ropes as you build the skills that can make you a full-fledged expert in a matter of months. It starts with listening to your customers issues like a pro, picking up on subtle cues and customer rhythms and then helping build a resolution mix that will make them customers for life. They're YOUR customers and their experience depends on YOU!
What you'll do in your role.
We'll count on you to:
Create happy customers - We are all about the customer experience and owning customer issues with the tools, knowledge and support to resolve
Provide outstanding service so customers stay longer - we bring our life experiences, knowledge and passion for outstanding service to all we do. We personalize every interaction and provide solutions to take care of our customers and build lifelong T-Mobile fans
We sell thoughtful products and services - we make recommendations that make sense for our customers in helping them get the most out of their Un-carrier experience
Learn a lot - we stay current on all systems and products to grow our skills and maintain proficiency on things we value and organizational requirements
Have serious fun - we don't take ourselves too seriously. Changing wireless for good is what we do, and we love having fun doing it
Support team initiatives and create an inclusive environment
The experience you'll bring.
You're a pro on the computer
You know how to balance multiple tasks at the same time
Tech savvy and have a passion for mobile devices and/or technology
Passion for care and the ability to listen, problem solve and deliver great solutions
Sales oriented with an obsession to connecting customers to the things they love
Ability to work as part of a team to achieve individual and team results
You have the flexibility to work any shift, including nights and especially weekends
Reside in commuting distance to the call center
Okay. You've seen what we're looking for and you're up to the challenge. Here's what we can offer you in exchange for your outstanding work:
Competitive base pay plus serious bonus potential for top performers
Benefits for part-time and full-time associates
Medical, dental and vision benefits
Matching 401(k)
An annual Employee Stock Grant, and a purchase plan that gives you the chance to grab TMUS stock at a discount
Generous paid time-off programs
Phone service discounts
Education reimbursement
Serious growth potential for your career
Fun, fast-paced environment
This is more than a job. It's a chance to build a career and do work you can be proud of. Come on, what are you waiting for? It's time to explore an opportunity that could become the job of a lifetime. So apply today!
At least 18 years of age
Legally authorized to work in the United States
High School Diploma or GED
T-Mobile requires all employees in this position to be fully vaccinated for COVID-19 prior to starting work, unless precluded from doing so by applicable law. The CDC currently defines -fully vaccinated- as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. T-Mobile will require proof of vaccination prior to successful applicant's first day of work, and will consider requests for exemption from this requirement during the offer phase (1) as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not cause T-Mobile undue hardship or pose a direct threat to the health and safety of others, or (2) for other reasons under applicable law.
Position details
Req ID: 192857BR
Department: Customer Service
Travel Required: No
