8901 - Corp Office West Crk - 12800 Tuckahoe Creek Parkway, Richmond, Virginia, 23238
CarMax, the way your career should be!
About this job
This position plays a vital role for CarMax Auctions delivering exceptional customer service by taking calls from customers and responding with answers to address and resolve concerns, handling calls with speed and professionalism, and supporting database records and data entry to register auction customers. In addition, this position will complete outbound calls to obtain required documents, handle customer maintenance, and support Auction Managers with marketing calls.
What you will do - Essential Responsibilities
Provide exceptional customer service to registered CarMax Auction customers, and Store Associates (Business Office & Buyers Office) by logging in to the Auction phone lines and assisting to resolve issues. The Coordinator will follow up with emails or phones calls, as needed and partner with a Manager on more complex issues. The Coordinator will:
Assist Auction customers by troubleshooting and navigating the CarMax Auctions website and other services.
Assist Auction customers with inquiries and communicate issues with payment related items such as ACH, credit limits, and failure to pay.
Call customers to promote new Auction locations and/or services and maintain registration status with CarMax Auctions.
Fax/Mail/Email packets, run lists, and performance reports to Auction customers.
Review phone calls to discover opportunities for better customer service.
Promote process improvement and participate in new business initiatives to support business needs.
Qualifications and Requirements
Strong communications skills (verbal and active listening)
Strong internal and external customer service and organization skills.
Partners with others to best serve the customer
Prioritizes customer service over non-customer tasks
Seeks win-win solutions to customer issues
Strong teamwork behaviors in line with CarMax values
Ability to work independently with limited supervision
Demonstrated ability to manage multiple tasks and results focused
Ability to communicate effectively (written and verbal) with Associates, Managers, customers, and suppliers
Ability to convey a professional and positive image to customers and associates
Experience with customer service
Experience working in fast paced environment
Ability to speak multiple languages, preferred
About CarMax
CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.
Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work ForR.
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.
