Product Manager, Starlink at SpaceX
Redmond, WA, United States
SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today, SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.
PRODUCT MANAGER, STARLINK ENTERPRISE SOLUTIONS
Starlink connects everyone, everywhere.
Starlink's Enterprise Solutions team creates and deploys Starlink products to solve problems for business and government customers. Our team is focused on quickly solving challenges and adapting Starlink to new enterprise offerings. In this role, you will manage products from inception, through development, testing, and rollout to the marketplace. You will continue managing the products and customers to ensure a world-class experience. You will own the customer relationship and have input to the strategic direction of Starlink products.
We are looking for motivated, collaborative, and insightful individuals to work with our design engineering teams to develop new products and evolve existing products. Our development timelines are aggressive and you will be asked to rigorously explore solutions for previously unsolved problems. Ideal candidates for our team have passion for making things work, are highly detail-oriented self-starters, and are hungry to do work that matters.
RESPONSIBILITIES
Define products including hardware, software, network capabilities, and deployment requirements to support enterprise customers
Collaborate with hardware, software, and network engineers to create or improve products
Support all phases of development from initial proposal development through successful test, demonstration, and operations
Support Sales teams with technical pre-sales support during the sales cycle by acting at the technical subject matter expert and assisting with proposal reviews
Drive overall commercial success of each product
Ensure Starlink addresses our customers' connectivity needs
Help define, measure, and manage customer success metrics
Manage customer partnerships and ensure that contract deliverables are delivered on time and per the customers' expectation
BASIC QUALIFICATIONS
Bachelor's degree in technical field (engineering, physics, computer science, or similar discipline) with 2+ years of industry experience
2+ years of project management or business development experience
PREFERRED SKILLS AND EXPERIENCE
4+ years of technical product management experience
Ability to support customer requirements and incorporate business development experience into solutions
Managing product life cycle development
Involvement in new product introduction
Candidates with experience in at least one of the following areas are preferred. Each program has new challenges and opportunities
Experience within the maritime, aviation, government, disaster response, or energy industries
Knowledge of satellite communication technologies and networking
Knowledge of networking systems and connectivity
Network connectivity, services, and protocols (Ethernet, Wi-Fi, IPv4, IPv6, DHCP, NAT, NTP, etc.)
Security models and network protocol analysis
Knowledge of communication systems
Knowledge of RF communication systems including phased array antennas, antenna patterns and how they apply to FCC/ITU regulations
Experience in mobile communication applications
Ability to work in a fast-paced, autonomously driven, and demanding start-up atmosphere
Project management experience including implementing a statement of work for enterprise customers
International experience supporting customers working in Europe, Africa, Asia, or South America
ADDITIONAL REQUIREMENTS
In the case the role requires an active clearance, this may provide the opportunity for you to work on sensitive SpaceX missions; if so, you will be subject to pre-employment drug testing and random drug and alcohol testing
Must be available to work extended hours and/or weekends as needed to support critical milestones or operations shifts
Must be willing to travel to other SpaceX offices and customer locations as needed
ITAR REQUIREMENTS
SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.
Applicants wishing to view a copy of SpaceX's Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should notify the Human Resources Department at (310) 363-6000.
