Before you apply to a job, select your language preference from the options available at the top right of this page.
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Job Description:
Job Summary
This position is responsible for supervising the daily performance of service providers to ensure quality service, improve performance, and maintain compliance with environmental, health and safety requirements. He/She encourages sales lead participation through maintaining mutually beneficial customer relationships. This position supervises others within the department.
This position works with service providers to maximize day-to-day proficiency and ensure packages are delivered in a safe, timely, and professional manner. He/She participates in the development and implementation of work process plans to maximize center proficiency and achieve business results. This position reviews and analyzes work processes and work schedule information (e.g., exception reports, volume delivered/hour, miles driven, car set up, hours worked, accidents, etc.) to identify opportunities to reduce costs and improve performance.
Responsibilities:
Completes administrative tasks (i.e., performance reviews, accident reports, service failures, training) in a timely, accurate manner to facilitate the execution of the dispatch plan through the Service Providers.
Completes required audits during on-job supervision rides to ensure adherence to UPS policies and procedures.
Utilizes technology (Orion, PAS, Telematics, etc.) to identify opportunities for performance improvement and risk mitigation.
Communicates with customers to respond to service concerns, build relationships, and determines solutions that meet business goals.
Uncovers business opportunities to forward this information to the proper department (i.e., dispatch supervisor, center management, and business development) for follow up.
Encourages service providers to identify and forward volume development opportunities to management.
Creates a customer focused work environment to emphasize service and focus on building the business.
Communicates customers' business needs to employees to provide an understanding of job responsibilities and how actions impact customers.
Qualifications:
Meets local age and license requirements
Availability to work flexible hours
Assesses Business Needs: Demonstrates a general understanding of ways to identify and measure the current needs of the customer or business; uses the business need to help define the project's requirements
Health and Safety Knowledge: Demonstrates basic knowledge of injury and crash prevention techniques; demonstrates a basic understanding of job methods; identifies root causes of injuries and auto crashes; recognizes and reports unsafe working conditions
Legal, Regulatory, and Compliance Knowledge: Demonstrates a basic understanding of the functions, regulations, and procedures of compliance agencies or governing bodies; takes a leadership position in programs that reduce risk and enhance safety
Small Package Operations Knowledge: Demonstrates and explains proper processes, procedures and methods for small package operations; demonstrates a basic knowledge of common tools, equipment, and technology used within the operation
Employee Type:
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Company: UNITED PARCEL SERVICE
Category: Operations
Requisition Number: R24032539
Location: Kokomo,Indiana
