Oversees all aspects of the rebate operations process and acts as a representative of the department in meetings when the manager cannot be present. Day-to-day responsibility to meet contractual Service Level Agreements (SLAs), post payments, invoice manufacturers, dispute management, and reporting, resource allocations and support of implementation activities. Escalates to the manager any issues that they cannot resolve.
Provides staff direction in day-to-day work responsibilities, training and performance requirements.
Manages workload to meet contractual requirements.
Maintains a solid understanding of client service level agreements and associated procedures.
Provides input/develops procedures and corresponding training materials.
Acts as point of contact/escalation for dispute resolution with drug manufacturers.
Manages staff metrics and conducts periodic 1-on-1 performance connections with direct reports.
Serves as point of contact/escalation for internal and external audits,
Manages the cash posting, invoicing, 64.9R and dispute management procedures among assigned clients and staff.
Attend working sessions/meeting with internal and external clients, including drug manufacturers.
Collaborates with Account Management and Rebate Management on client requests (e.g., ad hoc reporting).
Continuously looks for ways to improve current operations; and implements process improvements.
Assists with rebate application updates and testing.
Serves as backup for department Manager, as necessary.
Other Job Requirements
Responsibilities
5+ years of experience in a role with demonstrated leadership responsibilities preferably in a business operations function.Bachelor's degree required or an additional 4 years of relevant experience in lieu of degree.Strong verbal and written communication skills.Strong working knowledge of Microsoft Word and Excel.
General Job Information
Title
Supervisor, Pharmacy Rebates-Magellan MRx - Glen Allen, VA
Grade
22
Work Experience - Required
Customer Service, Operations, Supervisory
Work Experience - Preferred
Education - Required
A Combination of Education and Work Experience May Be Considered., Bachelors
Education - Preferred
License and Certifications - Required
License and Certifications - Preferred
CPT - Certified Pharmacy Technician - Pharmacy
Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled.Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.
Magellan is the employer of choice for hard working people interested in making a difference in the health care industry and in the communities where we work and live. Our strong culture of caring is the common thread in both our business strategy and our work environment. We value professional growth and development, total health and wellness, rewards and recognition as well as employee unity. Magellan is a place where you can thrive.
Magellan is committed to providing equal employment opportunities to employees and applicants for employment without regard to race, color, creed, religion, sex, gender identity and expression, sexual orientation, marital status, age, national origin, ancestry, citizenship, physical or mental disability, disabled veteran or veteran of the Vietnam Era status, or any other factors protected by law.
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