Title: FRONT DESK SUPERVISOR- PART TIME Location: United States-Tennessee-Millington Job Number: 220001P6 Job Summary: Incumbents of this position is responsible for managing daily operations of the front desk reservations and group reservation office for a lodging operation. Duties and Responsibilities: Ensures security measures are maintained at all times. Ensures guest privacy is maintained at all times. Must possess a welcoming manner and positive attitude demonstrate effective communication skills professionally interact with guests answering guest questions concerning hotel facilities and provides information about local attractions. Provide assistance in handling customer complaints involving management as necessary. Supervises front desk operations and reservations including cashiering reservations and room assignments to maximize occupancy. Supervises three or more NF2 front desk personnel. Trains instructs and supervises personnel assigned to the Front Desk both in a formal training setting and on the job training. Assists the Front Office Manager with planning and scheduling ongoing production oriented work for all front desk personnel on a daily weekly monthly and quarterly basis. Participates in hiring front desk staff evaluates and counsels staff completes performance evaluations approves leave requests and recommends performance awards. Reviews reports from the Night Audit concerning occupancy vacancy call accounting system and other related areas. This includes statistical analysis reporting procedures and analyzing audit reports to ensure accountability of personnel and revenue. Ensures the front desk operates in accordance with established instructions and procedures. Performs all front desk related duties as required. Acts as the resident expert regarding the Hotels Property Management System PMS key card system and CORE inventory management system. Utilizes the PMS to access guest information retrieve reservation information change or cancel reservations as requested by the guest or register guests. Verifies the registration information secures a credit card for incidental expenses and authorizes the credit card for room charges. Provides guests with their room key or card. Resolves administrative problems routine operational issues and complaints related to front desk operations. Provides recommended solutions and draft procedures for review and implementation to higher management. Oversees the front desk change fund and coordinates cash audits quarterly. Responsible for the accountability of all keys and any other inventory maintained at the front desk. Keeps the front desk and lobby area clean and neat. Reconciles room status with the housekeeping report. Coordinates with the housekeeping department to ensure rooms are ready for occupancy. May be required to runprint and interpret various reports from the PMS such as Accounts Receivable reports Expected Arrivals Departure List InHouse Guest List and Night Audit reports. Performs other related duties as assigned. Qualifications: GENERAL EXPERIENCE: Six months of general office clerical experience that demonstrated the ability to perform clerical duties satisfactorily. AND SPECIALIZED EXPERIENCE: Six months of progressively responsible experience related to the position to be filled. Including basic math and reading skills experience with computers knowledge of software programs and experience handling large amounts of cash. OR SUBSTITUTION OF EDUCATION FOR EXPERIENCE: Study completed in a college university or junior college above the high school level may be substituted on the basis of onehalf academic year of study for 6 months of general experience.
