Job Summary:
Frank Productions is looking for a full-time Venue Director to join our team in Madison, WI. We are committed to Diversity, Equity, and Inclusion and encourage talent from all backgrounds to apply.
Located in Madison, WI, Frank Productions was established in 1964 and is one of the largest concert promotion companies in the United States. We're a full-service concert promotion company involved in every facet of live entertainment events, including talent buying, production, ticketing, marketing, sponsorships, food & beverage operations and merchandising. We produce and promote events in arenas, performing arts centers, theaters, clubs and other venues across the U.S. We operate offices and venues in Madison, WI, Nashville, TN, Columbia, MO, and Charleston, SC.
DUTIES AND RESPONSIBILITIES:
Responsible for general connectivity and communication between relevant departments including Venue Managers, Talent Buying, Marketing, Special Events, Ticketing, Finance, Production, Bar, and Maintenance
Develop, maintain, and implement Emergency Action Plan protocols and training in coordination with appropriate FOH and security leadership
Responsible for maintaining the back-of-house & dressing room area to meet artists & tour staff expectations
Work alongside the Market Director to represent the company to external groups as necessary
Create and implement policies and procedures that facilitate excellent customer and client service
Assist Venue Operations to ensure all events are properly covered
Coordinate with the Facilities Manager and FOH Managers to ensure that assigned venues are always in good working condition
Oversight and implementation of venue efficiencies focused on reducing friction, managing expenses, and identifying any ancillary revenue opportunities
Assess and acquire the proper equipment and systems at each assigned venue in order to meet event management objectives and budget
Provide guidance and direction in the handling of any complaints and concerns from artists, crew, and patrons
Develop efficient venue operations systems while collaborating with other departments and providing feasibility input when needed
Supervise assigned teammates while providing active coaching, constructive feedback, and opportunities for their development
Ensure proper training and tools for venue management and part-time staff
Responsible for ensuring that all nightly and monthly reports are completed and managed
Lead and delegate effectively, managing open feedback loops to continuously evaluate efficacy
Maintain and demand a work climate that attracts, retains and motivates high-quality teammates
Ensure the organization's mission, values, commitments, goals and culture are upheld and practiced
All other duties as assigned
KNOWLEDGE, SKILLS, AND ABILITIES:
Applicable experience with Production, project management, customer relations, and similar skills
Ability to direct a team with leadership qualities that exemplify respect, integrity, teamwork and quality
Willingness to work unconventional hours as job duties demand
Willingness to travel, as job duties demand
Ability to handle difficult situations in a professional manner
Ability to work independently and solve problems using sound decision-making skills
Ability to communicate effectively in a team environment that includes in-person collaboration, group e-mails, and instant messaging
Ability to adapt and be flexible
Strong verbal and written communication skills
Committed to learning, and fostering an environment of diversity, equity, and inclusion
Proficient with Microsoft Office
This position is expected to work forty (40) hours per week or more. This position is an at-will position, meaning that either party may terminate the employment relationship at any time without notice or cause.
The benefits package includes paid time off (PTO), parental leave, Life Insurance, and Employee Assistance Program (EAP) and the eligibility to participate in the following programs: Health Insurance, Dental Insurance, Flexible Spending Accounts (FSA, Dependent Care), and our 401(k) program.
Frank Productions is an equal opportunity and affirmative action employer and believes in equal opportunity for all employees and applicants. Accordingly, all employment decisions are based on the principles of equal opportunity. These decisions include recruitment, selection, promotion, transfer, discipline, compensation, benefits, training and other personnel actions involving persons in all job titles and we take affirmative action to ensure that they shall occur without regard to race, color, religion, sex, age, national origin, disability, genetic information,
About Us
Recognized three years in a row by Great Place to WorkR and named one of People Magazine's top 50 Companies that Care, Live Nation Entertainment is the global leader in live entertainment and ticketing. Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster, mix of legendary venues and restaurants in House of Blues, production leaders in Concerts, exceptional brand partnerships in Media & Sponsorship, and unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations.
We recognize that our most important assets are our employees, the rock stars who keep the live experience going. Generous vacation, healthcare, and retirement benefits are just some of the great perks we offer to support our global workforce of more than 38,000. For any stage in your career, our many unique benefit programs are designed to help you live life to the fullest. We offer student loan repayment to support recent grads, six months of paid caregiver leave to support new parents, perks like Roadie Babies (bring your little ones & a caretaker along with you on work trips) and Music @ Home (stipend to cultivate your little ones' music interest), and tuition reimbursement to fuel your ongoing professional development. Plus, working for the world's largest live event and ticketing company means you'll have access to free concerts, festivals, sports games, and more through our exclusive employee ticket concierge.
There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.
