Job Summary:
THE ROLE:
Providing guests with information on available event seating and ticket prices, selling and distributing event admission tickets per established guidelines, providing venue and event information as requested.
JOB FUNCTIONS:
Greet guests in a friendly and helpful manner
Provide information on available seating and ticket prices for current and upcoming venue events
Use proprietary computer system to sell concert admission tickets to guests; provide correctly printed paper or mobile tickets
Complete all sales accurately, providing credit card receipts, if applicable
Examine guests' valid ID and correctly distribute -Will Call- tickets
Settle ticketing disputes using specific criteria
Process ticket refunds when approved by the Box Office Manager
Provide general venue knowledge, such as locations of restrooms, concessions, first aid
Provide emergency evacuation assistance to guests and crew members
Partner with other Box Office crew members at the end of show to close the Box Office, including but not limited to securing tickets, receipts, documents and equipment related to Box Office functions, as well as general housekeeping in Box Office area
Participate in venue sustainability programs that conserve resources/prevent waste
Adhere to all safety rules and share any safety concerns with management
Other duties as assigned by the Director of Ticketing, Box Office Manager and/or Box Office Supervisors
QUALIFICATIONS:
Must be 16 years of age or older
Must present unexpired original document(s) establishing identity and authorization to work in the United States
A clear pre-employment criminal background check is required
Attention to detail, quality and accuracy
Strong team building and communication skills
Prior box office and/or ticketing system experience a plus
Works flexible and occasionally long hours, including weekends and evenings
Reliable transportation required
Must attend new employee orientation and training sessions and complete online training
About Us
Recognized three years in a row by Great Place to WorkR and named one of People Magazine's top 50 Companies that Care, Live Nation Entertainment is the global leader in live entertainment and ticketing. Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster, mix of legendary venues and restaurants in House of Blues, production leaders in Concerts, exceptional brand partnerships in Media & Sponsorship, and unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations.
We recognize that our most important assets are our employees, the rock stars who keep the live experience going. Generous vacation, healthcare, and retirement benefits are just some of the great perks we offer to support our global workforce of more than 38,000. For any stage in your career, our many unique benefit programs are designed to help you live life to the fullest. We offer student loan repayment to support recent grads, six months of paid caregiver leave to support new parents, perks like Roadie Babies (bring your little ones & a caretaker along with you on work trips) and Music @ Home (stipend to cultivate your little ones' music interest), and tuition reimbursement to fuel your ongoing professional development. Plus, working for the world's largest live event and ticketing company means you'll have access to free concerts, festivals, sports games, and more through our exclusive employee ticket concierge.
There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.
