The Solutions Engineering Senior Manager (Sr SE Manager) partners with Business Sales to sell T-Mobile for Business products and services. They lead a team of highly skilled Solutions Engineers (SE) with extensive experience and industry knowledge. The team's primary purpose is to engage in pre-sales activities for customer opportunities, identify business challenges, and develop solutions using T-Mobile for Business products and services to meet customer needs.
Sr SE Managers typically lead teams of 7-10 SEs but can vary depending on regional or business needs. They provide exceptional and inspirational leadership, guidance, strategic vision, and technical enablement for their team. They are also responsible for all aspects of attracting, hiring, training, and the retention of the positions reporting to them. Sr SE Manager will have a mixture of technical acumen, sales experience, and the ability to create strong relationships with key stakeholders including their SE, Sales, and Product leadership.
Sr SE Managers further support Business Sales by engaging in specific customer opportunities and assigning SE resources. As needed, Sr SE Managers partner with Marketing, Product, Engineering, Sales Ops, and Care teams to provide feedback, support special projects, and engage in market-level opportunities.
Sr SE Managers maintain their technical skills and industry expertise by participating in internal and external training or development opportunities. They also pursue and maintain partner, industry certification as required for their position.
What you'll do in your role.
Management Activities- provide leadership, coaching, and teamwork to, highly skilled SEs supporting sales and cross-functional stakeholders; manage team performance to achieve sales and organizational targets, conduct regular 1:1s with SEs, coach, and counsel, and follow up on coaching conversations, ensure appropriate skillsets and technical knowledge for yourself and each team member, and determine headcount, skillsets and other resources needed to achieve sales and organizational targets
Field Facing/Sales Focus- participate in customer meetings to build and maintain strong customer relationships with key contacts, understand nuances and drivers of the customer's business and engage/assign resources as needed, assist SEs with closing technical hurdles, strategize with Sales and leadership team to improve Regional/National sales, participate in account reviews with customers, ensure proper SE engagement in all stages (pre and post) of the Sales cycle, and partner with Marketing, Product, Engineering, Sales Operations, and Care teams' leadership to provide feedback and keep SEs engaged in market-level opportunities
Post-sales Activities (including, but not limited to) - maintain adequate technical knowledge and industry expertise by attending training, seminars, trade-shows as appropriate, ensure a positive customer experience, serve as an escalation point and assign SEs to assist with high-level support and troubleshooting as needed, and set sales expectations and manage SEs to adhere to defined roles and responsibilities by leveraging defined post-sales resources
Leading special projects and engaging in stretch assignments as needed, completing required activity and sales compensation reporting as needed, and additional duties/projects as assigned by management
Also responsible for other Duties/Projects as assigned by business management as needed.
The experience you'll bring.
7-10 years' experience in telecommunications, IT administration or network engineering roles with a professional track record of successful solution sales, managing internal/external relationships in a matrix environment, technical leadership and project management, and providing strategic direction in a leadership role
2-4 years' Supervisory or Management experience
Ability to create and deliver presentations
Excellent oral and written communications
Strong interpersonal skills
Proficiency with business application software
Experience with sales methodologies
Project/Program Management
At least 18 years of age
Legally authorized to work in the United States
High School Diploma or GED
T-Mobile requires all employees in this position to be fully vaccinated for COVID-19 prior to starting work, unless precluded from doing so by applicable law. The CDC currently defines -fully vaccinated- as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. T-Mobile will require proof of vaccination prior to successful applicant's first day of work, and will consider requests for exemption from this requirement during the offer phase (1) as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not cause T-Mobile undue hardship or pose a direct threat to the health and safety of others, or (2) for other reasons under applicable law.
Position details
Req ID: 192549BR
Department: Business Sales
Travel Required: Yes
