Starlink Localization Lead at SpaceX
Hawthorne, CA, United States
SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.
STARLINK LOCALIZATION LEAD
Starlink, our revolutionary satellite constellation, will deliver low-latency broadband internet worldwide. We are committed to offering access to high-speed internet to customers worldwide, and to providing a world class experience for all users.
The Starlink Localization lead will join the growth team that is responsible for launching, growing, and improving Starlink around the world. This team will be located at our Hawthorne, CA headquarters but may relocate as needs demand. You will be responsible for ensuring Starlink looks and feels native to customers in each market. The role will require building out and managing a localization process, working cross-functionally to improve our tooling, and researching and implementing market and cultural nuances.
RESPONSIBILITIES:
Own the end-to-end process for localization projects, handling tight delivery timelines, communicating changes proactively, and monitoring user experience impact metrics
Maintain Starlink's tone of voice in every language while ensuring we respect our customers' cultural preferences
Actively work with localization vendors and internal reviewers, managing workflows, budgets, and expectations to deliver timely and high-quality translations
Work with several departments (e.g., communications, engineering, app, customer success) to ensure consistency in processes and tone of voice
Proactively identify gaps in the localization program, and design and implement technical and procedural solutions to cover those gaps
Scale language coverage across our website, app, and communications, resulting in repeated successful global launches and high relevance to customers all over the world
Juggle many projects in parallel and continuously improve the efficiency and effectiveness of localization processes at Starlink
Research and experiment with content adaptations to identify changes that better resonate with customers in each market
BASIC QUALIFICATIONS:
Bachelor's degree
2+ years of localization program management experience
Fluent in English and one of the following languages: Spanish, Portuguese, French, German, Italian, Japanese, Greek
PREFERRED SKILLS AND EXPERIENCE:
Ability to develop and maintain strong relationships across disciplines and with multiple levels of management
Excellent verbal/written communication skills, and a track record of successfully working cross-functionally
Start-up, consulting, or other demonstrated experience in high-growth, fast-paced, rapidly changing environment
Exceptional ability to communicate technical concepts to non-technical audiences at all organizational levels
Strong project management and prioritization skills
Comfortable with autonomy, and passionate about building out new processes and tools
Customer-centric and data-driven approach
ADDITIONAL REQUIREMENTS:
Must be willing to support extended hours and weekends when necessary to support launch and critical project timelines
Willingness to travel to customer sites, other SpaceX locations, and events as needed
ITAR REQUIREMENTS:
SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.
Applicants wishing to view a copy of SpaceX's Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should notify the Human Resources Department at (310) 363-6000
