JOB DESCRIPTION
Job Summary
Under direct supervision of the Manager, SIU, the Team Lead is responsible to lead a small team of investigators and provide oversight on daily investigative activities as a back-up to the SIU Manager. This position will be accountable for tracking on investigations conducted by his/her team and will provide oversight and guidance throughout the life of an investigation as well as QA reviews and approvals. In addition to leading a team of investigators and analysts, the Team Lead will ensure the Manager is aware of any major case developments, and ensure cases are being investigated according to the SIU's standards. Position must have thorough knowledge of Medicaid/Medicare/Marketplace health coverage audit policies and be able to apply them in ensuring program compliance via payment integrity programs. The position must have the ability to determine correct coding, documentation, potential fraud, abuse, and over utilization by providers and recipients. The position will review claims data, medical records, and billing data from all types of healthcare providers that bill Medicaid/Medicare/Marketplace.
KNOWLEDGE/SKILLS/ABILITIES
Ensure investigators are managing their cases effectively and in accordance with SIU policies, processes, quality standards, and procedures.
Ensure that investigators are managing their respective State Reporting requirements and assignments effectively and timely.
Manage the flow of day-to-day investigations.
Perform assessment that QA measures were complete and signed-off
Provide guidance to investigators as needed on investigative techniques, tools, or strategy.
Effectively investigate and manage complex and non-complex fraud allegations.
Develop and maintain relationships with key business units within specific product line and geographic region.
Provides direction, instructions, and guidance to Investigative team, particularly in the absence of the SIU Manager.
Provide training to team members as needed.
Communicate clear instructions to team members, listen to team members' feedback.
Monitor team members' participation to ensure the training provided is effective, and if any additional training is needed.
Create, edit, and update assigned reports to apprise the company on the team's progress.
Distribute reports to the appropriate personnel.
JOB QUALIFICATIONS
Required Education
High School/GED
Associates degree or bachelor's degree in Health Information Management, Health Care Administration, Finance, Criminal Justice, Law Enforcement, or related field (applicable FWA experience would be accepted in lieu of education experience)
Required Experience
Associates degree or bachelor's degree in Health Information Management, Health Care Administration, Finance, Criminal Justice, Law Enforcement, or related field (applicable FWA experience would be accepted in lieu of education experience)
At least five (5) years' experience working in a Managed Care Organization or health insurance company
Minimum of two (2) years' experience working on healthcare fraud related investigations/reviews
Proven investigatory skill; ability to organize, analyze, and effectively determine risk with corresponding solutions; ability to remain objective and separate facts from opinions
Knowledge of investigative and law enforcement procedures with emphasis on fraud investigations
Knowledge of Managed Care and the Medicaid and Medicare programs as well as Marketplace
Understanding of claim billing codes, medical terminology, anatomy, and health care delivery systems
Understanding of datamining and use of data analytics to detect fraud, waste, and abuse
Proven ability to research and interpret regulatory requirements
Effective interpersonal skills and customer service focus; ability to interact with individuals at all levels
Excellent oral and written communication skills; presentation skills with ability to create and deliver training, informational and other types of programs
Advanced skills in Microsoft Office (Word, Excel, PowerPoint, Outlook), SharePoint and Intra/Internet as well as proficiency with incorporating/merging documents from various applications
Strong logical, analytical, critical thinking and problem-solving skills
Initiative, excellent follow-through, persistence in locating and securing needed information
Fundamental understanding of audits and corrective actions
Ability to multi-task and operate effectively across geographic and functional boundaries
Detail-oriented, self-motivated, able to meet tight deadlines
Ability to develop realistic, motivating goals and objectives, track progress and adapt to changing priorities
Energetic and forward thinking with high ethical standards and a professional image
Collaborative and team-oriented
Required License, Certification, Association
Valid driver's license required.
Preferred Experience
To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.
Pay Range: $62,400 - $117,808.76 / ANNUAL
*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.
