Description
SAIC has an immediate opening for an Enterprise Desktop Support Technician. The position will support the HQ USCENTCOM C4I initiatives at MacDill Air Force Base, Tampa, Florida.
The Enterprise Desktop Support Technician shall provide support for day-to-day operations for USCENTCOM located at MacDill AFB in Tampa, FL. The ideal candidate will provide 24 / 7 computer technical support to maintain, analyze, troubleshoot, and restore computer and information systems to an operational status, to include personal computers, thin/zero clients, laptops, and peripherals. This is a deployable position, with travel both CONUS and OCONUS; as such, possession and maintenance of a current U.S. passport is required. The ultimate goal is to ensure data, voice, video, and communication requirements are correctly provisioned and operational to support assured communication between warfighters and Senior Defense Officials, Commander USCENTCOM and U.S. Ambassadors.
Responsibilities:
Under minimal supervision provide front line support to end users to include interacting with network services, software systems engineering and asset management to restore service and/or identify core problems.
Provides on-site technical support by performing installation, repair, and preventative maintenance of workstations and related software/hardware.
Troubleshoots software and hardware failures and applies domain specific knowledge to return equipment to operational status within agreed upon Service Level Agreement parameters.
Interacts daily with supervisor, peer groups and customers in order to manage work flow in timely and professional manner.
Responsible for removal and proper disposal of old equipment and data deemed Classified.
Operational requirements dictate 24/7 manning; shift work will cover nights and weekends.
Responsible for documenting, upgrading and replacing hardware and software systems.
Supports and maintains user account information including administration rights, security and system groups.
Responsible for implementing fixes and patches through various means such as registry edits, patch installation, Active Directory Security Policy configuration and various application testing.
Install, troubleshoot, repair, operate, and maintain computers, workstations, laptops, thin clients, printers, scanners, and any other equipment within the scope of this task
Qualifications
Bachelor's degree & 2+ years or 6+ years of Help/Service Desk experience (preferably in a DoD environment). Additional training, technical certification and/or experience may be substituted in lieu of a degree.
Active DoD Top Secret is required in order to be considered for this opportunity.
DoD 8570 IAT-II certification is required and satisfied by holding CompTIA Security+ (SY0-301) certification.
Active Passport required; position will be required to travel throughout USCENTCOM AOR.
Extensive experience with troubleshooting Microsoft OS (Windows 7), Active Directory, Microsoft Office suite.
Ability to work in a dynamic environment and non-standard hours when needed; mission focused.
DESIRED SKILLS/TRAINING
Self-motivated, creative, willing to work as a member of a team, organized and able to manage individual schedules.
Extensive networking/client-server applications experience.
Thorough knowledge of printers (hardware/software), specifically in an enterprise environment and in applying security measure to standard configurations.
Desired certifications CompTIA A+, Network+, MCP Windows 7, ITILv3.
Remedy Help Desk, LAN/WAN troubleshooting, thorough understanding of TCP/IP based networking.
Must be competent to work as part of a team on all phases of customer support to include physical activities such as moving printers, workstations, scanner and other items.
Experience with image/load set deployment in an enterprise environment (Norton Ghostcast, PXE, image cloning).
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site. REQNUMBER: 2313814
SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability
