At T-Mobile, we strongly encourage everyone, including people of color, veterans, military spouses, individuals with disabilities, lesbian, gay, bisexual, transgender, queer and non-binary people, and parents to apply. We are an equal opportunity employer and welcome everyone to our team. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.
Ready to step up to a serious challenge? We're talking about a role where your negotiating skills are combined with the ability to listen and empathize like a pro. In this role, you're the specialist we look to when we're faced with the possibility of losing a valued customer. As our last line of defense, you'll have a direct impact on retaining our customers and reselling our brand to them. Can you see yourself in this kind of clutch position? Great! Here's more on what the job looks like:
What you'll do in your role.
Customers call in with problems ranging from devices to service to billing, this could also include the request to disconnect their service
You kick into high gear, hearing out their issues with true concern
You don't stop there-instead, you think creatively and determine solutions for long-term resolution for your customers
It might mean calling a customer to extend an exclusive offer, crediting their account, or just helping your customer understand why T-Mobile is the best wireless choice
Whatever the fix, you'll use all the tools and resources at your disposal to build customer loyalty, create a flawless experience and keep the customer
Along the way, our extensive training will help you become a specialist on all of our systems and products
Support team initiatives and create an inclusive environment
The experience you'll bring.
Bring a stellar level of customer focus and are quick problem solving skills
At least a year of call center experience, or experience in a position where -saving- or retaining customers was your top priority
You're a pro on the computer
Know how to balance multiple tasks at the same time
Passion for care and desire to deliver great solutions
Ability to work as part of a team to achieve results
Okay. You've seen what we're looking for and you're up to the challenge. Here's what we can offer you in exchange for your outstanding work:
Competitive base pay plus bonus potential
Benefits for part-time and full-time associates
Medical, dental and vision benefits
Matching 401(k)
An annual Employee Stock Grant, and a purchase plan that gives you the chance to grab TMUS stock at a discount
Generous paid time-off programs
Phone service discounts
Education reimbursement
Serious growth potential for your career
Fun, fast-paced environment
This is more than a job. It's a chance to build a career and do work you can be proud of. Come on, what are you waiting for? It's time to explore an opportunity that could become the job of a lifetime. So apply today!
At least 18 years of age
Legally authorized to work in the United States
High School Diploma or GED
T-Mobile requires all employees in this position to be fully vaccinated for COVID-19 prior to starting work, unless precluded from doing so by applicable law. The CDC currently defines -fully vaccinated- as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. T-Mobile will require proof of vaccination prior to successful applicant's first day of work, and will consider requests for exemption from this requirement during the offer phase (1) as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not cause T-Mobile undue hardship or pose a direct threat to the health and safety of others, or (2) for other reasons under applicable law.
Position details
Req ID: 194375BR
Department: Customer Service
Travel Required: No
