What's the difference between a job and a meaningful, rewarding career? The people you serve. When you work at Atria, you have a front-row seat to the amazing life stories of the wisest people on earth. What's more, you are part of an extraordinary company - one that's investing in the future of senior living by investing in you. Don't just do a job. Be part of an extraordinary life.
Atria is an equal opportunity employer committed to providing equal employment opportunities without regard to race, color, religion, sex (including pregnancy), sexual orientation, age, national origin, disability, genetic information, veteran status, or any other classification protected by applicable law. Atria will not tolerate harassment or discrimination based on any of these protected classifications.
The Operations Specialist is responsible for leading the day-to-day operations of the community, including full P&L responsibility and serving as the community sales leader. The Operations Specialist plans, implements, and evaluates all aspects of operations at the assigned community. He/she recruits and trains team members, has a direct supervisory responsibility for team members in order to create and maintain a highly functioning team environment, maintains high customer satisfaction, and ensures a quality-oriented workforce. The Operations Specialist complies with all local, state, and federal regulations, and focuses on creating a safe working and living environment.
Lead the development and implementation of all sales and operations strategies and tactics for the community consistent with Atria's objectives. Regularly communicate performance with the Regional Vice President.
Develop and implement successful strategies regarding labor, occupancy growth, revenue growth, expense control, and quality of services, and review and redirect activity, if necessary.
Ensure adherence to the Resident's Bill of Rights.
Create strong customer relationships by being visible and problem-solving conflicts, further strengthening brand loyalty.
Interview, hire, orient, train, supervise and evaluate staff.
Understand the community's care regulations and support the resident care program by regularly meeting with the Resident Services Director to discuss and address concerns of the department.
Constantly assess resident needs in staffing levels.
Operate the community in accordance with Atria policies and federal, state and local regulations.
Assist in the development of operational budgets and capital requirements, including forecasting and approving all expenses.
Act as a liaison between field operations and the Support Center. Build strong relationships with Support Center resources.
Perform regular reviews of and makes recommendations on all aspects of building construction and preventative maintenance.
Able to work in various positions at community and willing and able to fill in as needed.
Build a high performing team and keep morale high.
Meet financial management requirements for the community.
Maintain safe working and living environment.
Actively participate in -in-house- sales activities including prospective resident tours and special events.
May drive Company vehicle from community to social and other various destinations (only if required by community).
May perform other duties as needed and/or assigned.
A Bachelor's degree in business administration, healthcare administration, or related subject is preferred.
Successful history of building sales and meeting financial goals.
Three (3) to five (5) years of experience in operations management with demonstrated success in meeting financial and sales goals.
Demonstrated success in operating or maintaining a quality, customer service workforce.
Experience in recruiting and training others.
Understanding of facilities management.
Solid performance management skills, including the ability to communicate performance expectations, document performance conversations, coach and document performance issues and complete performance management expectations as guided by the Company.
Basic knowledge of computer systems, particularly Microsoft Excel and Word.
The ability to become licensed as an administrator for assisted living within a prescribed timeframe in states requiring such a license.
Position requires driving responsibilities (may use Company provided vehicle and/or personal vehicle).
Must possess valid driver's license.
Must satisfactorily meet and be in compliance with Atria Motor Vehicle Policy standards.
Community Name: Atria Senior Living
Requisition ID: 2023-220781
Posting Community Location: Atria Support Center
External Company URL: https://www.atriacareers.com
Salary: Starting at $ / hour
