IT Support Level II
REQ ID: 61389
LOCATION:
Bellevue, WA, US, 98008-2008
No matter who you are or where you come from, you are welcome here. At MOD, we embrace individuality, support human growth, and recognize the value in second chances.
Every day and in every store, we create a culture where individual spirits are celebrated. And as part of MOD, you will be empowered to provide that same experience for every single customer that walks through the door.
We're growing, with more than 400 locations across 28 states, and Canada. So we're always looking for people who demonstrate what we call the 4G's: Grit, Growth, Generosity, and Gratitude. You'll help us create a positive social impact in your community, making MOD an exciting place to eat and a place where others are inspired to bring about change. We call it Spreading MODnessR. Come be part of it.
Summary
The IT Support will provide level 2 technical assistance in support of MOD's instore technology and employees. IT Support Specialists work under limited supervision and are responsible for incident ownership and resolution.
This position serves as an escalation for all instore technology which includes, POS and peripherals, Store hardware and network connections. A strong desire to solve problems and work with internal customers are necessary characteristics for the role.
Key Responsibilities
Troubleshoot store technical issues via phone with store employees.
Create and execute support tickets by priority and distribute tickets to other members of the MOD I.T. team
Setup, support and maintain Support Center computers and hardware
Troubleshoot network and ISP connectivity issues
Suggest improvements to the IT incident and problem management processes.
Basic Qualifications
2+ years of technical experience with 1-year experience in helpdesk environment
General understanding of internet technologies
Good understanding of desktop operating systems
Self-motivation and goal orientation
Analytical and troubleshooting skills
Ability to diagnose, troubleshoot, obtain results, and provide solutions for a broad range of technical challenges.
Ability to learn and understand the functional and technical elements of MOD's technology solutions
Dependable and able to work a rotating schedule.
Ability to independently work and problem solve in changing, ambiguous environment
Preferred Qualifications
In store experience
Technology related certifications
Physical Requirements
Office Semi-Technical work involves remaining in a stationary position most of the time in front of a computer, using a keyboard, mouse and telephone. Regularly operate a computer and other office equipment. Occasionally move about the work site to access file cabinets, office equipment, etc. Exert up to 10 lbs. of force occasionally, and/or a negligible amount of force frequently to handle or move objects. Semi-regularly positioning oneself (e.g., stand, walk, stoop, bend, twist, kneel, crouch) to set up, install, and repair computer equipment. Systems & Network Admin/Engineers regularly handle or move objects weighing up to 20 lbs.; occasionally up to 40lbs (team lift okay). Deskside Support regularly handle or move objects weighing up to 40 lbs. Communicate or exchange information with co-workers and other individuals in person or electronically.
Want to help us spread MODnessTM? Apply today!
MOD welcomes people from all backgrounds and walks of life, and it's reflected in our largely diverse community of MOD Squaders. MOD is proud to be an equal opportunity employer and is committed to providing equal opportunity for all employees and applicants. MOD recruits, hires, trains, promotes, compensates, and administers all personnel actions without regard to race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information, or any other status protected by applicable law.
This Job Description is not intended to be all-inclusive. We all may be assigned other related duties as assigned to meet the ongoing needs of the organization.
PERKS
50% off your meals at MOD
Access to employee support & development
Awesome MOD swag: t-shirts, bandanas, stickers, etc.
COMMUNITY
Giving back is part of the MOD culture.
Throughout the year, you and other MOD Squad members have opportunities to give back to the community - what we call "Spreading MODness." This includes participating in fundraisers, packing meals for families struggling with hunger, and sponsoring other activities in your area.
Bridge Fund
We offer access to emergency support programs to help MOD Squad Members in need. Anyone can apply to access the Bridge Fund, which offers assistance when an unexpected hardship occurs. It's MODs helping MODs.
Apply now
