Job Summary:
WHO ARE WE?
Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.
Live Nation's Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it's no wonder we are certified as a Great Place to Work organization and one of People Magazine's -50 Companies that Care-. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.
WHO ARE YOU?
Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!
WHAT THIS ROLE WILL DO
I. Team Member Recruitment, Training, Development and Management Responsibilities:
Recruitment and Training
Development of Hourly Team Members
Discipline/Terminations
Conflict Resolution
Ensuring compliance with Workplace Standards
Communication
Floor Management Functions
Weekly Operations call
Weekly Recap sheets
Dining tracking sheets
Nightly operations reports
Weekly Inventory
II. Ensuring Optimal Guest Experience
Ability to give proper recognition to Foundation Members, Live Nation Executives and VIP's to instill appreciation for their membership and patronage
Serve as a resource of information for all Members regarding their experience within both the Foundation Room and House of Blues
Ensures that all special events are executed properly, to the guests satisfaction
Must possess a solid understanding of the nightlife industry, promotions and industry trends
Guest Relations & Membership Fulfillment
Maintain all HOB Standards
III. Enhance Revenue/ Controlling Costs
Ensure that Food & Beverage COGS, controllables and labor are within budgetary guidelines
Participates in developing long and short term plans for revenue growth and cost control measures
Ensures that P&L of unit meets or exceeds budgetary expectations
Generate/Enhance Revenue
Oversee Membership Renewal Process
Create and execute nightly programming that fosters increase in guest count and incremental sales
Execute on initiatives developed by VIP Services or sales team
IV. Vibe, Atmosphere and Maintenance within the venue
Creates and maintains an environment of high energy vibe that fits within Foundation Room standards
Ensures atmosphere of the room adheres to standards including but not limited to; lighting, sound level, music selection, furniture placement and dcor.
Manages physical plant/facility to ensure proper repair and maintenance
Maintains Cleanliness standards at its highest
Has the ability to create programming events both in-house and with outside promoter partnerships to enhance vibe, increase member use of the room and increasing revenue.
V. Essential Personal & Interpersonal Skills
Capable of maintaining a positive attitude
Maintains objective view in all circumstances
Listens empathically to Management and Team Members
Maintains organization and focus
Takes creative risks to enhance revenue
Behaves professionally to maintain/enhance a positive image
Thinks creatively to produce new possibilities in all areas of operations
Ability to alleviate volatile situations
Shows respect by considering the rights and dignity of others rather than just self
Communicates assertively in a non-aggressive, candid manner
Maintains personal integrity by abiding by and supporting the Mission and Values of the company
WHAT THIS PERSON WILL BRING
Required:
Accountability
Development (self and subordinates)
Working Relationships
Judgment
Quality of Work
Dependability/Reliability
Written and verbal communication
Manageability
(State or County Licensee or Certification Requirement )/ Responsible Alcohol Awareness Training Certification or Equivalent
High school diploma
Minimum of 2 years supervisory experience
Previous experience with managing purchasing, receiving, & inventories
Previous P&L responsibility and knowledge of accounting techniques
Preferred:
Some college coursework completed
3-5 years experience in up-scale restaurant and/or in a live music club or nightlife industry
Ability to communicate in Spanish
Point of Sales experience
Physical Demands/Working Environment:
Work environment is fast-paced
Position requires extended periods of prolonged standing and working on your feet
Ability to lift 75lbs using proper lifting techniques for liquor pulls, beer kegs, etc.
Moderate to loud noise level in working environment
Able to wear a radio earpiece during the scheduled shift
EQUAL EMPLOYMENT OPPORTUNITY
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.
We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case by case basis.
HIRING PRACTICESThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.
**Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules. It is estimated based on what a successful Colorado applicant might be paid. It assumes that the successful candidate will be in Colorado or perform the position from Colorado. Similar positions located outside of
Colorado will not necessarily receive the same compensation. Live Nation takes into consideration a candidate's education, training, and experience, as well as the position's work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the CO EPEWA, a potential new employee's salary history will not be used in compensation decisions.
About Us
Recognized three years in a row by Great Place to WorkR and named one of People Magazine's top 50 Companies that Care, Live Nation Entertainment is the global leader in live entertainment and ticketing. Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster, mix of legendary venues and restaurants in House of Blues, production leaders in Concerts, exceptional brand partnerships in Media & Sponsorship, and unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations.
We recognize that our most important assets are our employees, the rock stars who keep the live experience going. Generous vacation, healthcare, and retirement benefits are just some of the great perks we offer to support our global workforce of more than 38,000. For any stage in your career, our many unique benefit programs are designed to help you live life to the fullest. We offer student loan repayment to support recent grads, six months of paid caregiver leave to support new parents, perks like Roadie Babies (bring your little ones & a caretaker along with you on work trips) and Music @ Home (stipend to cultivate your little ones' music interest), and tuition reimbursement to fuel your ongoing professional development. Plus, working for the world's largest live event and ticketing company means you'll have access to free concerts, festivals, sports games, and more through our exclusive employee ticket concierge.
There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.
