Volcom is looking for a Sales Support Rep to join our team!
WHAT YOU'LL DO:
Work closely with sales management team to effectively operate all sales support needs
Provide customer service & sales support for in-house key accounts
Build and maintain strong working relationships with specified accounts
Effectively manage office phone line and provide prompt and immediate service for all accounts
Enter various forms of data; purchase orders, SMU forms, and others as assigned
Work closely with allocations, shipping, and receiving teams to ensure all product ships on time
Attend market appointments with accounts; take notes during meetings and follow-up after when needed
Manage and execute SMU (Special Make Up) for specific account needs
Verify orders are accurate and received with enough lead-time to ship within preferred ship window
Help execute account special requests in a timely and efficient manner
Manage order file and ensure that our accounts are fully informed of order status, fill rates, and expected inventory due-in information
Ensure the timely disposition of all order discrepancies, shortages, mis-shipments, and defective product returns
Work with production team to ensure any special ticketing requirement are handled at the factory level
Report on weekly shipping goals and monthly targets
Responsible for set up and break down during account line showings
Responsible for all sample coordination between accounts and logging of all sample requests
Work cross functionally with all other departments as needed
Other duties as assigned
WHAT YOU'LL NEED:
Fun and energetic personality with a passion for learning
2+ years preferred customer service experience working with Major Accounts
Bachelor's degree preferred and appreciated
Working knowledge of the wholesale/retail industry
Excellent communication/listening skills with the ability to problem solve
Self-motivated and results oriented
Strong verbal and written skills
Strong sense of professionalism and ability to maintain confidentiality
Able to identify and solve problems in a timely manner
Strong attention to detail
Full Circle & EDI skills a plus
Proficient in Microsoft Office with a heavy focus on excel
VOLCOM PERKS:
Collaborative culture with amazing family vibe
Discounts on Volcom Merch
Medical, Dental, and Vision Benefits (majority employer paid)
401k
Surf and Snow Team Building Days
Summer Half Day Fridays
Paid Time Off
Referral Program
We are an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, veteran status, or any other characteristic protected by law.
If you are unable to complete this application due to a disability, please contact Volcom Customer Service to ask for an accommodation or an alternative application process: 1 (855) 330-0188 or customerservice@volcom.com.
