AV/VTC Technician
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: TS/SCI
Employee Type: Regular
Percentage of Travel Required: Up to 10%
Type of Travel: Local
What You'll Get to Do:
AV/VTC Technicians are responsible for providing mission critical audio visual and video teleconferencing system support in a classified federal customer space. The candidate is responsible for delivering professional, high quality services directly to the customer, providing in-person support for new equipment installations, break/fix incidents and routine O&M requests. AV/VTC Technicians will be responsible for supporting and troubleshooting a variety of technologies (AMX, Crestron, AV switchers, Video Walls, Cisco DX desktop VTC units, Cisco SX80 VTC units) adhering to service level agreements. This candidate will support unclassified equipment and classified equipment in a classified space.
More About the Role:
Manage and maintain Multimedia Streaming Systems, Collaboration Tools and Video Teleconferencing (VTC) units ranging from simple desktop to more complex integrated AV systems.
Assist with the design and implementation of new hardware and software configurations for video teleconferencing andtelecommunications/multimedia equipment.
Provide first line fault monitoring on the customers networks making best use of available network management tools.
Assist with individual set-up for AV meetings/sessions, to include providing user training and support.
Receive, confirm, and classify network reported faults identified by customers or performance management tools.
Responsible for documenting and recording all details of the identification and resolution of any network faults on the customer networks using the help desk ticketing software.
Provide extensive troubleshooting and testing of videoconferencing audiovisual equipment (videoconferencing, multimedia, audiovisual, projection systems, displays, cameras, microphones, integrated A/V systems, streaming technologies, etc.) and collaboration tools (Office 365, etc.).
Address and troubleshoot customer issues received via email or phone, as well as through monitoring tools, for videoconferencing endpoints, infrastructure, integrated A/V systems, Office 365 and networks.
Document incidents, including opening case, updating with current status and timely closure. Test, configuration, and troubleshooting of IP and ISDN networks in support of videoconferencing and A/V equipment.
Coordinate and schedule equipment testing and pre-checks in advance of VIP and high visibility events.
You'll Bring These Qualifications:
Requires an active Top Secret/SCI clearance
A minimum of 5 years of applicable experience, to include design, implementation, and troubleshooting support for video conferencing and A/V products from Cisco, Tandberg and Polycom
Previous experience and working knowledge of VTC equipment
Candidate must have knowledge of different protocols: H.323, H.245, SIP, ISDN and associated ports for VTC and video streaming
Experience with various collaboration tools and video streaming
What We Can Offer You:
We've been named a Best Place to Work by the Washington Post.
Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
We offer competitive benefits and learning and development opportunities.
We are mission-oriented and ever vigilant in aligning our solutions with the nation's highest priorities.
For over 55 years, the principles of CACI's unique, character-based culture have been the driving force behind our success.
Company Overview:
CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Pay Range : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here (https://careers.caci.com/global/en/employee-benefits)
The proposed salary range for this position is:
$75,200 - 158,100 USD
