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Regular or Temporary:
Regular
Language Fluency: English (Required)
Work Shift:
1st shift (United States of America)
Please review the following job description:
We are seeking a motivated and skilled professional to review, identify and research business unit data problems and provide recommendations for solutions. This independent worker will actively resolve day-to-day needs of the business unit with a focus on improving and/or automating the systems, processes, quality, and efficiency. Experienced in documentation, this writer will plan, research, write and edit a range of process maps and written documents including policies and standards, user guides and manuals, and training materials. This team player will work with the Enterprise Customer Client Information Services team and partners across the enterprise to identify and manage risks, ensure all tasks are performed in a timely manner in order to meet processing schedules and service level agreements, and maintain system integrity.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
Leads a small team that monitors and analyzes operational processes to resolve known and potential problems and recommend change, as appropriate.
Identifies issues with business rules and processes; suggest solutions, as appropriate.
Develops and recommends changes to policies, procedures and processing flows, while maintaining a comprehensive working knowledge to support the platforms and interfacing applications.
Acts as subject matter expert and point of contact for regulatory and compliance issues.
Partners closely with cross-functional teams to coordinate business rules that govern data quality, effectiveness, and scope of use through the development and fostering of a culture of mutual accountability for accuracy and operational excellence. Establishes and maintains strong working relationships with key business partners with special emphasis on business process owners, data owners and data custodians.
Stays up-to-date with corporate and platform operating policies and procedures in order to understand and assess the impact of recurring problems.
Recommends changes, as appropriate, to ensure they meet changing business unit conditions.
Provides comprehensive leadership by assisting in research and problem resolution which includes mentoring Client Data Operations Specialists/Analysts.
Drives system implementation and training that becomes necessary as a result of system or policy changes. Ensures all current and future data-related regulations are documented, monitored and adhered to.
QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bachelor's degree in a related field, seven years of experience in financial services industry, or equivalent education and related training or exerience
Experience and solid knowledge of Client Information Systems
Preferred Qualifications:
Strong Risk Management experience highly preferred
Policy/Procedures/Remediation planning and writing expertise
Master's degree or MBA
OTHER JOB REQUIREMENTS / WORKING CONDITIONS
Sitting
Constantly (More than 50% of the time)
Visual / Audio / Speaking
Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.
Manual Dexterity / Keyboarding
Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.
Availability
Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.
Travel
Minimal and up to 10%
General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no
. Depending on the position and division, this job may also be eligible for Truist's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.
Truist supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Truist is a Drug Free Workplace.
EEO is the Law (https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf)
Pay Transparency Nondiscrimination Provision (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf)
E-Verify (https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf)
