Job Summary:
JOB DESCRIPTION - Program Manager
Location: West Hollywood, CA USA
Division: Product B2C
Line Manager: Senior Director, Program Management
Contract Terms: Full-time/Regular
THE TEAM
Our team is responsible for integrating and implementing partner contract deliverables for Live Nation and Ticketmaster on Live Nation owned and operated ticketing platforms in both North America and International markets. We are the primary contacts for Live Nation Sponsorship division partners and Sponsorship teams across the Ticketmaster business platforms.
THE ROLE
The Program Manager will manage Engineering teams, both onshore and offshore, to integrate new Ticketmaster e-commerce products for a full portfolio of Live Nation clients and partners. Reporting to the Senior Director, Program on the Ticketmaster Sponsorship team, the Program Manager will interact with clients, provide appropriate communication on program and project status to both external and internal stakeholders, and ensure that deliverables are on time and on budget.
RESPONSIBILITIES
Responsible for definition, planning, execution and closure of programs or large-scale projects in a fast-paced environment across multiple engineering teams
Identify and resolve changes in program / project scope, schedules and resource requirements
Proactively identify and communicate risks; work with subject matter experts to develop and implement risk mitigation plans
Prioritize and track issues and create remediation plans for resolution of impediments in priority order
Report on project status clearly, consistently and reliably to executive management and team members
Maintain project documentation in an appropriate project repository for easy access by stakeholders
Excellent communication and presentation skills with technical, non-technical, and executive audiences.
Drive change within the team as we adopt Lean principles and Agile/Kanban best practices.
Ability to plan, organize and proctor efficient meetings through preparation and stakeholder subscription and possess an innate ability to guide a group towards agreed upon objectives
Ability to bridge communication and provide clear and concise status updates with a diverse set of technical and non-technical stakeholders
Own tracking and resolution of team blockers and issues
Leverage retrospective meetings to continuously improve team performance
Maintain accurate project reporting information and up-to-date project assets and metrics
Provide accurate and up-to-date forecasts leveraging Agile tools and techniques
Able to train delivery teams and Engineering Leadership on Lean / Agile best practices
Able to adjust delivery approach, language and level of detail to meet audience needs; foster relationships even under difficult circumstances
Able to walk delivery teams thru various assessments, track outcomes, identify areas for improvement and demonstrate improvements at a future assessment
Able to successfully coach delivery teams to structure and deliver to maximize business value and team velocity
REQUIREMENTS
Bachelor's degree or equivalent work experience
3-5 years of experience in Agile Project Management
Demonstrated experience with large-scale, complex, cross discipline technology projects, including scope definition, schedule development and management, communications and stakeholder engagement activities
Experience with Agile/Kanban and Lean principles preferred. Working knowledge of waterfall is also a plus so that the gap between the two methodologies can be bridged effectively.
Experience with Continuous Delivery preferred
Understanding of relevant technical concepts and design
PMP certification is a plus
Certified Scrum Master (CSM) a plus
Working knowledge of both Jira and Confluence a plus
BEHAVIORAL SKILLS/COMPETENCIES
Innate capability to create order out of chaos
Excellent verbal and written communication skills along with interpersonal and influencing skills (at all levels internally, externally and cross-functionally)
Establishes and develops relationships and partnerships with internal and external team members
Detail oriented with strong time management and organizational skills
Strong problem solving and critical thinking skills
Able to manage competing priorities with little supervisory input
Flexible and responsive to changing situations
Ability to work independently and as part of a team
Self-motivated and focused achieving results
Can recognize and acknowledge the value of other's contributions, emotions and able to respond with empathy
Desire to work in fast-paced, multi-task, fluid environment capable of reacting instantly to changes in a competitive business environment
NOTE: Being fully vaccinated against COVID-19 and/or providing proof of a negative COVID test at least every 48 hours will be required for this position to work in an office or venue.
LIFE AT TICKETMASTER
We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company. Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.
We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:
Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team
Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent
Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive
EQUAL EMPLOYMENT OPPORTUNITY
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.
We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.
HIRING PRACTICESThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.
About Us
Recognized three years in a row by Great Place to WorkR and named one of People Magazine's top 50 Companies that Care, Live Nation Entertainment is the global leader in live entertainment and ticketing. Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster, mix of legendary venues and restaurants in House of Blues, production leaders in Concerts, exceptional brand partnerships in Media & Sponsorship, and unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations.
We recognize that our most important assets are our employees, the rock stars who keep the live experience going. Generous vacation, healthcare, and retirement benefits are just some of the great perks we offer to support our global workforce of more than 38,000. For any stage in your career, our many unique benefit programs are designed to help you live life to the fullest. We offer student loan repayment to support recent grads, six months of paid caregiver leave to support new parents, perks like Roadie Babies (bring your little ones & a caretaker along with you on work trips) and Music @ Home (stipend to cultivate your little ones' music interest), and tuition reimbursement to fuel your ongoing professional development. Plus, working for the world's largest live event and ticketing company means you'll have access to free concerts, festivals, sports games, and more through our exclusive employee ticket concierge.
There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.
