Volcom is looking for an eCommerce Customer Service Rep to join our corporate team! The eCommerce Customer Service Rep will be responsible for handling customer service request via phone calls, inbound emails, and instant message chat requests.
WHAT YOU'LL DO:
- Ensure timely resolution of all order discrepancies, shortages, mis-shipments, defective products, and returns
- Well versed in key product knowledge with ability to cross sell, upsell, and make recommendations to consumers while on the phone or on chat
- Other duties as assigned
WHAT YOU'LL NEED:
- 1-2 years of experience within an ecommerce Customer Service environment preferred
- Excellent Customer Service skills is a must
- Must be able to work full time hours in person from our Costa Mesa HQ
- Able to identify and solve problems in a timely manner
- Ability to prioritize and multitask
- Knowledgeable with the wholesale/retail industry
- Excellent communication/listening skills and have experience in conflict resolution
- Self-motivated and results oriented
- Strong attention to detail
- Maintain proper conduct with customers, accounts, and employees
- Eager to increase knowledge and efficient ways to better serve the customer service department
- Bilingual Spanish/French is an added plus
VOLCOM PERKS:
- Collaborative culture with amazing family vibe
- Discounts on Volcom Merch
- Medical, Dental, and Vision Benefits (majority employer paid)
- 401k with company match
- Dog Friendly Fridays
- Surf and Snow Team Building DayS
- Summer Half Day Fridays
- Paid Time Off
- Referral Program
We are an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, veteran status, or any other characteristic protected by law.
If you are unable to complete this application due to a disability, please contact Volcom Customer Service to ask for an accommodation or an alternative application process: 1 (855) 330-0188 or customerservice@volcom.com.
