Device Repair Technician
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Suffolk, VA, USA
12-15
Hourly
Full Time
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Do you have a technical aptitude that you would like to bring into a professional setting? Are you seeking to learn new skills to take your career to the next level?
If you do, GEN Aspire, LLC dba Batteries Plus Bulbs has aNEW & UNIQUEdevice repair technician opportunity for you!
Our benefits include monthly spiff programs and potential monthly bonuses, employer contribution to health insurance, paid time off, paid training, and a fun and exciting work environment. We are seeking Device Repair Technicians with the desire to develop, grow, and provide service to customers in the role of device repair technician and retail sales associate. A passion to serve customers by helping them select products and services that benefit them is critical. You will be responsible for providing an excellent overall customer experience by performing repairs such as replacing screens, batteries, and other components on cellphones, tablets, assist with sales, customer inquiries, merchandising and store maintenance.
The ideal candidate will have device repair experience, however, if you have excellent interpersonal skills, the desire to exhibit a customer-first mentality and be of service to customers, our experts will train you!
Device Repair Technician Duties:
Greet customers, determine their needs and suggest add-on items that align with customer needs
Answer customer questions and maintain problem resolution proficiency standards and satisfaction levels
Operate computer/cash register to accurately complete sales transactions
Repair cell phones and tablets including replacing screens, batteries and other components
Cut keys and reprogram key fobs
Rotate and stock inventory
Follow all safety rules/regulations, wear proper personal protective equipment (PPP), and maintain a clean and sanitary work environment
Duties, responsibilities, and activities may change at any time without notice.
Device Repair Technician Qualifications:
Minimum H.S. diploma/equivalent plus 3-6+ months of previous device repair experience
In lieu of device repair experience, minimum associates degree in electronics, or other technical degree
Demonstrated technical aptitude; able to quickly pick up on new processes and technologies without a lot of guidance
Demonstrated attention to detail and ability to effectively manage and track multiple commitments; effectively prioritize, follow up, and meet deadlines
Excellent communication and customer service skills, both oral and written
This position requires the employee to regularly use hands to handle or touch electronic products and to regularly use a computer and other office equipment
This position requires lifting 10-20# on a regular and frequent basis, 50# on an occasional basis, and more than 50# on an infrequent basis.
Must be capable and willing to obtain WISE Level One and Two Certified Device Repair Technician Certification
GEN Aspire LLC is an Equal Opportunity Employer and Drug Free Workplace.
