Maxim Healthcare Services is currently seeking an On-Call Coordinator. The On-Call Coordinator provides scheduling and client coordination during non-business hours, and provides support to the branch recruiters in staffing and coordinating issues after normal business hours. This can include, but is not limited to, answering incoming calls and coordinating the schedules of after-hours healthcare staff members. The on-call coordinator is a part-time position and should not exceed 30 hours a week.
Essential Duties and Responsibilities:
Responds to incoming calls to the office after normal business hours
Responds in a timely manner (within 15 minutes) to any messages left
Documents client, patient, and caregiver occurrences in the system of record
Communicates with clients when an employee has called off or is running late
Delegates and plans tasks to appropriate staff (back-up coordinator, internal RN) when necessary
Informs appropriate staff of any personnel changes and scheduling need that arises
Staffs call-outs as soon as message is received
Troubleshoots other after-hours issues that arise, and delegates appropriately
Keeps office staff informed of outstanding issues at the beginning of normal business hours
Other duties as assigned
Minimum Requirements:
High School degree required
Must have internet access and personal computer, laptop or smart phone
Some experience in an office, with demonstrated effective communication skills and proven organizational and interpersonal skills
Experience in customer service environment preferred
Strong verbal communication skills required
Proficiency with computers and Microsoft Office
Wage/Salary Information:
$60 - $100 per day
Benefits:
On-Call Coordinators are not eligible for benefits
Benefit eligibility is dependent on employment status. *Specific Benefits: Medical/Prescription, Dental, Vision, Health Advocacy (company paid if enrolled Medical), Health Advocate Employee Assistance Program, Health Savings Account, 401(k) + Company Match, Profit Sharing, Short Term Disability, Long Term Disability, Primary Caregiver Leave, Parental Leave, Life and Basic Accidental Death & Dismemberment Insurance, Voluntary Group Life Insurance and Supplemental Accidental Insurance, Hospital Expense Protection Plan, Critical Illness Insurance, Dependent Care Flexible Spending Account, Home and Auto Insurance discounts, Pet Insurance, Transportation Benefits, Educational Assistance Program, College Partnership Program, Legal Benefits, Employee Discount Program, Paid Time Off/Company Holidays.
About Maxim Healthcare Services
Maxim Healthcare Services has been making a difference in the lives of our patients, caregivers, employees and communities for more than 30 years. We offer private duty nursing, skilled nursing, physical rehabilitation, companion care, respite care and behavioral care for individuals with chronic and acute illnesses and disabilities. Our commitment to quality customer service, compassionate patient care, and filling critical healthcare needs makes us a trusted partner wherever care is needed.
Maxim Healthcare Services is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
