Job Detail

Regional Leasing & Outreach Director - Liberty Military Housing
Joint Base Lewis McChord, Washington
Posted: Apr 10, 2022 01:13

Job Description

Liberty Military Housing - Own your passion for service!

At Liberty Military Housing, (formally known as Lincoln Military Housing) we're here to serve those who serve our country by providing military families with comfortable, well-maintained homes in inviting communities across the United States. We take great pride in our highly trained team of professionals. With a blend of property management and military backgrounds, our employee-owners bring a proactive, solution-oriented mindset, along with unparalleled levels of empathy and understanding for our residents and one another.

Liberty Military Housing is dedicated to helping our employees develop personally and professionally and provides an unprecedented 150+ hours of professional development annually to each employee-owner. Camaraderie and collaboration form the foundation of our culture. We put people first, honoring one another's diverse experiences, ideas, and contributions to our shared success. We strive to bring out the best in each other so we can do outstanding work and positively impact the lives of military families.

We're always looking for dedicated team members in a variety of roles to help create meaningful results that help us meet our company goals. We offer an excellent benefits package, training, development, and opportunities for advancement, so if you're ready to grow your career, take a look at our current job openings and become an employee-owner at Liberty Military Housing.

A Day in the Life of a Regional Leasing & Outreach Director:

As the Liberty Military Housing Regional Leasing & Outreach Director, you will be the leader in the Region who will oversee the Leasing Center, marketing, communications, resident programs and employee engagement programs. In this role you will be responsible for monitoring social media, the website, and other marketing and leasing platforms. You will support and take the lead on LMH initiatives as needed or assigned. You will also be responsible for creating good will and strong resident satisfaction within the districts through resident relations and programs as well as positive interactions and communications.

Your Responsibilities include, but not limited to:

  • Oversight of leasing team: manage the waitlist, effectively communicate waitlist timeframes, minimize vacancy loss, and effectively work with the districts to project availability of homes.

  • Promote resident survey participation: SatisFacts, Tenant Satisfaction Surveys, etc.

  • Oversight of resident events and programs.

  • Responsible for research, development, and implementation of strategic marketing plan(s) to meet and sustain targeting occupancy and other business objectives.

  • Administration of customer relationship management software.

  • Create and maintain all regional/site marketing collateral and assets to include: videos, photography, virtual tours, floor plans, site maps, brochures, websites, etc.

  • Develop an engaging brand presence on regional social media channels. Strategy development to implement content, including optimization, paid and promoted campaigns, contests, and/or contracted agency strategies.

  • Set up and continually monitor reputation management for each community and assist team members with strategies to improve while overseeing review responses.

  • Facilitate and collaborate resident communication needs specific to the region.

  • Conduct regular site visits to ensure the property has proper curb appeal, appropriate signage, models are clean and set up accurately, and all marketing opportunities are leveraged.

  • Oversee and provide training to local and regional teams to reinforce initiatives and company best practices.

  • Create and maintain marketing budgets for individual communities and/or regions.

  • Regularly communicate with key stakeholders to include: asset managers, regional executive team members, government partners, et., regarding marketing performance of any particular asset and/or overall portfolio.

  • Support and/or take the lead on any LMH initiatives.

  • Promotes and coordinates team awards, programs, recognition events and other activities.

  • Assist prospective residents with information regarding their lease, the community, and the move-in process.

  • Respond to social media postings (Facebook and other social media outlets).

  • Serves as the Liberty Military Housing representative for local events; resident programs, MWR, Chamber of Commerce, Job Fairs, etc.

  • Promotes positive resident relations by connecting with residents and building appropriate rapport to understand needs, expectations, and requirements in order to ensure services rendered have been completed according to LMH standards and meet resident's satisfaction.

  • Participates in outreach marketing activities (i.e. market surveys, shop competitors, etc.) on a regular basis to obtain prospective residents.

  • Develop and execute resident programs and activities to build a strong sense of community within the neighborhoods.

  • May participate in property walks/inspections (grounds, common areas, parking lots, community rooms, make-readies, quality control, etc.) to ensure the community is well maintained according to LMH's quality standards.

  • Participate in and attend various department or regional meetings, resident or community events, seminars, and other work-related events.

  • Complies with all OSHA safety regulations, local applicable laws regarding health, safety or environment, Fair Housing and LMH Standard Operating Procedures and Policies.

What You Need for Success:

  • Position requires 2-4 years in a customer service and/or marketing role (property management experience a plus).

  • Demonstrated skills in the area of customer service, customer resolution, strong written and verbal communication skills.

  • Proven experience in a senior or supervisory role with the ability to train and mentor employees.

  • Proficiency in personal computer skills, keyboard, internet search, email correspondence, math, Microsoft Office, including Word, Excel, and other software applications preferred (i.e. Yardi, Payscan).

  • Proficiency in written, grammar and verbal communication skills.

  • Ability to effectively interact with customers, vendors, management, co-workers, sufficient to exchange or convey information and to give and receive work direction.

  • Proficiency in current technology and social media.

  • Must possess a positive and professional demeanor in all interactions, under all circumstances.

  • Ability to operate a motor vehicle (valid license required).

  • Must be available to work a flexible schedule, including weekends, off-hours and emergencies as required.

  • May require use of personal/company vehicle or electrical cart.

  • Ability to travel to other regional locations for work, training, meetings and other work-related activities.

What we Provide You:

Liberty offers a wide range of insurance options and benefit programs. Our benefits take into consideration everything from career development to family matters, health and wellness, and we are committed to doing everything we can to offer you quality benefits and health-care coverage. In addition, we offer competitive compensation and generous paid time off.

Advertising/Job Posting Title: Regional Leasing & Outreach Director

Requisition ID: 2022-13485

Street: 7916 Plant Road



Job Detail


Company Overview

Liberty Military Housing

Joint Base Lewis McChord, Washington