Description
Job Title: Lead Emergency Case Manager/Individual Deployment Support (IDS) Coordinator
Summary
Lead Emergency Case Manager/Individual Deployment Support (IDS) Coordinators provide case management services and oversight including assistance, support, and advocacy to designated affected Navy families including those with Individual Augmentee (IA) orders or those with emergent needs.
Essential Duties and Responsibilities
Initiate and maintain liaison with installation and community support organizations
Monitor and provide quarterly quality assurance review of Individual Deployment Support services within designated area of responsibility
Ensure effective marketing and outreach of Individual Deployment Support services within designated area of responsibility
Operate as part of a larger system with continual communication with CNIC, Naval Investigations (N1), and local military installations, keeping in touch with changes and additions to resources and policies. Ensure Individual Deployment Support specialists within designated area of responsibility are aware of changes in resources and deployment support requirements
Serve as the designated POC for an individual Sailor or family, or DoD civilian or family, to support them in obtaining necessary services for current status and future permanent transition
Serve as a liaison with other military community agencies. Provide intensive case management services for assigned Sailors or family members
Using existing resources, support family by providing necessary required forms, obtaining explanation and directions from subject matter experts, and advising them through the bureaucratic requirements associated with displacement or transition
Provide feedback and information to CNIC leadership regarding family needs, lapses in the
system, and response times
Be solution focused and address system lapses in a timely and professional manner
Utilize information technology including the internet as available to keep abreast of changes
Serve families and provide support where needed while being responsive to the tempo and the overall needs within FFSP
Coordinate and integrate family services and referrals utilizing on- and off-installation resources, state, intra-state, and federal services as necessary
Ensure that all information and referral and individual emergency case management services are entered and counted in Fleet and Family Support Management Information System (FFSMIS)
Ensure staff providing IDS and emergency case management services are accounting for all services scheduled and delivered in the automated Centralized Scheduling and Metrics system in use by the FFSP
Other duties as assigned
Supervisory Responsibilities
Required Education and/or Experience Qualifications
Bachelor's degree in a social science or related field OR a combination of bachelor's education and experience equivalent to a bachelor's degree OR Four years' equivalent experience in a social science or related field
Two years' experience providing program management, oversight of case management, or advocacy services
Required Qualifications
Zeiders is a COVID-19 vaccination-required company and requires all employees to be vaccinated or seek an approved accommodation for a protected reason (medical or religious).
Knowledge of the military and the challenges of the military life style as well as those resulting from Individual Augmentee orders or crisis situations
Knowledge of state, federal, and local resources
Understanding, sensitivity, and empathy for Sailors and family members from diverse racial, ethnic, and socioeconomic backgrounds
Ability to intervene in crisis situations, using sound judgment, ethics, and common sense
Proficiency in oral and written communication skills
Knowledge of Microsoft Office Suite software and skilled in the use of office software
Other Skills and Abilities
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
Ability to work both independently and as part of a team.
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service ; Responds to requests for service and assistance; Meets commitments.
Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
Physical Demands: Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses personal computer, telephones, copiers, printers and other office equipment. The employee must occasionally lift and/or move up to 10 pounds.
Work Environment: The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually quiet.
Zeiders Enterprises, Inc. is an Equal Opportunity Employer
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
