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Regular or Temporary:
Regular
Language Fluency: English (Required)
Work Shift:
1st shift (United States of America)
Please review the following job description:
Perform problem tracking, diagnosis and root-cause analysis, replication, troubleshooting, and resolution for complex issues. Perform programming and debugging activities.
Respond to issues in a timely manner by receiving and investigating incidents or service tickets.
Analyze and observe trends with technical issues and develops recommendations for long- term improvements.
Document all relevant end-user interactions and steps taken to resolve incidents.
Occasional contact with end-users.
Communicate status of issue resolution to internal customers.
May engage and manage outside vendors.
Apply in-depth knowledge of application support and an understanding of best practices.
Typically lead moderately complex projects and participates in larger, more complex initiatives.
Solve complex technical and operational problems.
Act as a resource for teammates with less experience.
May have people management responsibilities for a small team.
Requirements
Must have Bachelor's degree in Computer Science, Computer Engineering, Electrical/Electronics Engineering, or related technical field plus 5 years of progressive experience in development or application support positions performing/utilizing the following:
In-depth knowledge in information systems and ability to identify, apply, and implement best practices.
Understanding of key business processes and competitive strategies related to the IT function.
Demonstrating proficiency in: Terraform, GIT, GitLab, CI/CD pipelines, EC2, Lambda, S3, VPC, Route53, Cloudwatch, and AWS IAM
In the alternative, employer will accept a Master's degree in Computer Science, Computer Engineering, Electrical/Electronics Engineering or related technical field plus 3 years of experience in development or application support positions performing/utilizing the aforementioned.
Position may be eligible to work hybrid/remotely but is based out of and reports to Truist offices in Raleigh, NC. Must be available to travel to Raleigh, NC regularly for meetings and reviews with manager and project teams within 24-hours' notice.
General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no
. Depending on the position and division, this job may also be eligible for Truist's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.
Truist supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Truist is a Drug Free Workplace.
EEO is the Law (https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf)
Pay Transparency Nondiscrimination Provision (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf)
E-Verify (https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf)
