Network Operations Engineer (Swarm) at SpaceX
Mountain View, CA, United States
SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.
NETWORK OPERATIONS ENGINEER (SWARM)
Swarm is enabling global connectivity with the world's most affordable satellite network. Our mission is to connect people and devices from anywhere in the world at the lowest cost.
Swarm has developed the world's smallest two-way communication satellites. Through our constellation we provide low-bandwidth, low-cost connectivity to return data from anywhere on Earth, focusing on regions without cell or WiFi coverage. Our unique economics make Swarm's network, ground hardware, and web platform accessible at the industry's lowest costs to deliver maximum value to customers. Swarm provides IoT tracking and data return services for industrial/sensor networks, particularly those in the maritime shipping, agriculture, energy, and ground transportation industries.
As a Network Operations Engineer on the Swarm team, you will be responsible for operating the growing Swarm satellite network as it scales globally. You will manage the condition, changes and maintenance required to improve and sustain service while responding to real-time anomalies - mitigating their impact before any significant service degradation occurs. You will collaborate closely across engineering teams to develop alerts, mitigations, and upgrades to orbital and ground-based assets. Through continuous improvement, you will drive process and automation upgrades to minimize the need for manual intervention.
RESPONSIBILITIES:
Lead projects to measure and improve the performance of the Swarm network
Detect and triage emerging anomalies on all satellites and ground stations
Collaborate across engineering teams to create highly operable and maintainable infrastructure
Actively troubleshoot network issues and recommend, or perform mitigation strategies including specific satellite command and control
Maintain and update system wide configurations, performing satellite OTA updates as new features are deployed
Create documentation and procedures for internal network management
BASIC QUALIFICATIONS:
Bachelor's degree in a technical or engineering discipline or 4+ years of network operations experience
2+ years of professional experience operating or supporting networks
Development experience in Python, SQL or other programming languages
Experience creating documentation and procedures
Experience working with Linux systems
PREFERRED SKILLS AND EXPERIENCE:
Experience in mission-critical operations where attention to detail is required to ensure success
Experience debugging complex systems with data analysis
Experience with satellite communications networks
Familiarity with satellite orbital dynamics
Experience working with Raspberry Pi hardware
Experience setting up and troubleshooting VPN and connectivity issues
ADDITIONAL REQUIREMENTS:
ITAR REQUIREMENTS:
SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.
Applicants wishing to view a copy of SpaceX's Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should notify the Human Resources Department at (310) 363-6000.
