Requisition ID: 725683
Position: Full-Time
Total Rewards: Benefits/Incentive Information (https://jobs.luxottica.com/content/Benefits-and-Perks/?locale=en_US)
Luxottica is a global leader in the design, manufacture and distribution of fashion, luxury and sports eyewear. Our wholesale network covers more than 150 countries and our retail presence consists of over 9,100 retail stores across the globe.
In North America, our wholesale business is the home to global brands like Ray-Ban, Oakley, and many of the top fashion house brands. Our leading retail brands include; LensCrafters, Sunglass Hut, Pearle Vision, and Target Optical. We are also home to EyeMed, the fastest growing vision care company in the United States.
Supporting over 4,500 retail stores in North America, a career in our retail headquarters allows us to stay in touch with the end customer and use their ever-changing behaviors and preferences to shape our offerings of the best eyewear and services.
GENERAL FUNCTION
The Optometric Technician ensures all patients receive the highest quality Optometric care while receiving an eye exam. This role provides an unsurpassed patient experience by seamlessly linking the doctor and other primary care functions together.
MAJOR DUTIES & RESPONSIBILITIES
Assists with patient care and eye exams, including managing patient records and supporting patient flow throughout the exam.
Performs various tests to aid the optometrist with vision examinations including but not limited to visual acuity measurements, depth and color perception test, and retinal imaging.
Performs tests to aid the optometrist in accurate diagnosis and treatment for the patient in appropriate time frame.
Attentive to details; reviews prescriptions and/or patient information carefully; identifies special needs; consults with Optometrists, Optician or Practice Manager when necessary.
Identifies situations involving dissatisfied patients and acts quickly for resolution.
Performs work accurately and thoroughly despite time pressure and patient volume.
Handles and files all patient records in an organized and efficient manner in accordance with practice standards and HIPAA.
Supports contact lens exams and orders, including but not limited to contact lens care, trial inventory and patient orders.
Effectively utilizes appointment book/scheduling procedures and computer operation/ procedures.
Operates the point-of-sale system, inputting patient information with accuracy and attention to detail. When required, creates and tenders sales transactions, by following operational processes and standards.
Maintains safe working environment for all team members and patients.
Supports compliance of visual merchandising in the exam lanes, assesment room and contact lens area.
Adapts to various examination scenarios and is personable with patients and staff.
Performs all pre-examination testing with accuracy and attention to detail; takes initiative to explain all measurements and answer any questions the patient may have
Responsible for maintenance and disinfection of equipment; provides clinical support to the Optometrist as needed.
Works weekends and evenings in support of the business needs (varies by location).
Adheres to attendance and daily time keeping requirements.
Adheres to all company policies and procedures.
Consistently maintains proper dress code.
Performs other functions as assigned by Practice Manager or business needs.
BASIC QUALIFICATIONS
High School graduate or equivalent
1+ year of strong customer service skills (internal/external)
Strong communicator and listener
Problem solving ability
Organization skills
Strong interpersonal skills
Ability to assess priorities, address multiple tasks and deadlines in fast-paced environment
Ability to use exam software, point-of-sale technology and optometric equipment
Ability to work autonomously
Knowledge of office environment
Strong basic math skills
PREFERRED QUALIFICATIONS
Experience in healthcare
Previous experience in customer service, retail and/or optical
Optometric technician certification
Upon request and consistent with applicable laws, Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at 1-888-887-3348 (be sure to provide your name and contact information so that we may follow up in a timely manner).
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans receive preference in accordance with Tribal Law.
