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The Key Accounts Field Account Manager for E&I is the field based -Client Relationship Manager- responsible for providing proactive and strategic engagement with customers to further the relationship with UnitedHealthcare. The role will be responsible for educating customers on their benefit plans, UnitedHealthcare's core wellness tools and resources, and communicating various administrative/service-related changes to the customer (i.e., network or pharmacy preferred drug changes). A strong focus of this role will be training and educating on the UnitedHealthcare tools and resources that are available to our UnitedHealthcare customers and members. The KA Field Account Manager will also be responsible for conducting open enrollment meetings, wellness fairs, lunch and learns along with coordinating coverage with other offices/vendors if they are not available. This role also includes facilitating the relationship between the customer and the Central Service team (CSO/DCSM) and providing education on the correct service escalation paths for our assigned employer groups and their employees. This position reports to the local field market leader.
You'll enjoy the flexibility to work hybrid from Indianapolis, IN or Louisville, KY office as you take on some tough challenges.
Primary Responsibilities:
The KA Field Account Manager is accountable for client and member education as well as escalated service issues of small to mid-size, standard/non-standard customers. In this position, the KA Field Account Manager is responsible for the following:
Coordinates, staffs, and conducts open enrollment meetings, wellness fairs and lunch and learns
Acts as a strategic partner and consultative resource to the customer, responsible for the customer's total educational experience
Deploys and trains customers on UnitedHealthcare's core wellness tools and resources
Train/educate members on Unitedhealthcare tools, resources, and various programs to drive member engagement and activation.
Meets with customers regularly to review engagement data, product education including ideas to enhance the group and member experience.
Communicates administrative changes to the customer
Reports and advises customers on the level of member engagement with wellness programs and other plan features
Addresses and partners with the central sales support and matrixed teams to resolve any escalated issues sent to the Field Account Manager, the Strategic Account Executive, or other field employee
Trains and educates customers on UHC systems and eTools as appropriate
Ability to travel locally as required for your book of business (approximately 50%)
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
Valid Driver's License
Insurance license as required by law, hold or willing to obtain within 30 days upon hire
Demonstrated experience in managing customer relationships
Proficient in Microsoft Office and other virtual productivity tools
Proven excellent oral and written communication skills
Proven superior presentation skills in both small and large group settings
Proven solid interpersonal skills with the ability to communicate and influence internal business partners
Proven advanced analytical and problem-solving skills
Willing and able to travel 50% +/- depending on business need
Reside within commutable distance to Indianapolis, Indiana or Louisville, Kentucky
Preferred Qualifications:
3+ years of health care industry experience
Human Resources or Medical Benefits experience
Proven ability to work with external customers such as employers, consumers, consultants, and brokers
*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, Washington, or Washington, D.C. Residents Only: The hourly range for this role is $21.63 to $48.08 per hour. Role is also eligible to receive bonuses based on sales performance. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
