Description
CIR QC Analyst
Work location: Martinsburg, WV, Austin, TX
Telework options: Hybrid for now
Shift schedule: Primary will be first shift but may be required to support 2nd or 3rd as needed
Shift
Shift Days
Shift Time
1st
Sun-Thurs
0700-1530
1st
Tue-Sat
0700-1530
Duties
. Create Metrics reports based on SOC cases, and roll those metrics into KPIs.
. Track and monitor trends in the service delivery of the SOC.
. Provide QC feedback to SOC analysts on their work product.
. Conduct comprehensive reviews of Root Cause Analysis (RCA) reports for completeness and accuracy.
. Analyze incident data and root cause trends to identify systemic issues.
. Collaborate with cross-functional teams to implement corrective actions based on RCA findings.
. Ensure adherence to internal quality standards and industry best practices.
. Monitor and evaluate the effectiveness of implemented changes to prevent future incidents.
. Provide ongoing support to SOC team members regarding quality control processes and RCA methodologies.
. Stay updated on industry trends and developments related to quality control in cybersecurity.
Qualifications
Requirements
. Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or a related field or 4+ years relevant experience.
. Must be a US Citizen and able to obtain a Public Trust
. 2-5 years of experience in quality control, quality assurance, or a similar role, preferably within a cybersecurity or SOC environment.
. Strong understanding of RCA techniques and methodologies.
. Proficiency in data analysis and reporting tools (e.g., Excel, Tableau, Power BI).
. Experience in defining, tracking, and analyzing KPIs to assess operational efficiency.
. Familiarity with security information and event management (SIEM) tools and other cybersecurity technologies.
. Certifications such as CISA (Certified Information Systems Auditor) or CISM (Certified Information Security Manager) are preferred.
. Excellent analytical and problem-solving skills with a keen attention to detail.
. Strong verbal and written communication skills to effectively convey findings and collaborate with cross-functional teams.
. Ability to work collaboratively in a fast-paced environment and foster relationships with team members and stakeholders.
. Proactive approach to identifying areas for improvement and implementing best practices.
. Strong organizational skills for maintaining clear and thorough documentation of QA processes and findings.
. Ability to adapt to changing priorities and work effectively under pressure.
Must currently have or be willing to obtain one of the following certifications (or equivalent):
. GIAC Certified Incident Handler
SAIC accepts applications on an ongoing basis and there is no deadline.
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site. REQNUMBER: 2412311
SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability
