Responsibilities to include:
Oversee outsourced Depot Operations
Create and manage workflows and P&P for Depot
Address escalations and manage improvement plan for Depot
Contract oversite and renegotiation of Depot Outsourcing Agreement
IT leadership experience, preferably within Healthcare
Experience running a Depot team
This position develops guidelines for specific areas within Production Operations and drives the automation of these functions through the use of appropriate tools and improve the overall productivity and performance of the assigned IT Service Area.
Understand and learn Lean Thinking and apply it to improve flow within a specific production operation.
Implement process improvements in a specific area of ITIL Service Delivery or ITIL Service Management (Incident, Problem, Change etc.).
Drive the automation of routine tasks such as Patching, Alerting etc. through the use of Magellan tools such as ServiceNow, Tanium and others.
Other Job Requirements
Responsibilities
6+ years related experience including a minimum of 3-4 years of designing, building and maintaining infrastructure or application services in IT.
Strong coaching capabilities.
Strong understand of Cloud and SaaS technologies.
Critical thinker.
Demonstrated problem solving techniques.
Strong verbal and written communication skills.
General Job Information
Title
Manager - Depot Operations - Fully Remote
Grade
26
Work Experience - Required
IT
Work Experience - Preferred
Management/Leadership
Education - Required
Education - Preferred
Bachelors - Computer and Information Science
License and Certifications - Required
License and Certifications - Preferred
Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled.Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.
