Come be a part of an exciting and ever-changing program that provides a comprehensive range of state-of-the-art solutions and hands-on assistance in designing, implementing, managing, and sustaining operations across various network environments for our customer.
We provide an environment that fosters and supports innovation and valuing -outside-the-box- thinking to solve complex problems. There are several training opportunities for team members that want to learn new technologies and stay current with their technical skillset. We are a highly technical group and nurture growth, with a technical culture of cross-trained teammates with opportunities to develop additional skillsets.
Responsibilities:
Maintains smooth operation of Linux-based systems, including coordination with network and systems engineers.
Monitors and manages system resources, including CPU usage, disk usage, and response times to maintain operating efficiency.
Performs systems security administration functions, including creating user profiles and accounts.
Other duties may include setting up administrator accounts, maintaining system documentation, tuning system performance, installing system wide software.
Interacts with users. Makes recommendations to purchase hardware and software, coordinates installation and provides backup recovery.
Interact with customers to handle service inquiries and problems.
Provide support to the implementation, troubleshooting and maintenance of IT systems. Distinguish isolated user problems from enterprise-wide application/system problems.
Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements.
Duties include examining customer problems and implementing appropriate corrective action to initiate a repair or return.
Analyze recurring problems, annotating, and initiates solutions for preventing re-occurrence.
Work with systems and network engineers in implementing enterprise wide systems and technologies.
Ability to install and troubleshoot workstations, thin clients, applications, printers/scanners, phones, and various other IT equipment.
#divergent
2+ years of experience in systems administration and end-user support for a Linux environment
Basic working knowledge of Linux command line and various Linux operating systems
Experience administering and working within a virtualized environment
Ability to articulate technical solutions to a wide range of difficult problems with various levels of stakeholders.
Experience working within classified enterprise networks
Experience working with ticketing systems (i.e. Jira, ServiceNow, etc)
Experience creating technical documentation to include diagrams, both logical and physical
Required IAT Certs: one or more of the following: Security+, CASP+ or CISSP
Required Vendor Cert: one or more of the following: VMWare, Linux+, or RedHat. If not currently achieved, then must achieve within 6 months of hire
Clearance Required:
Preferred:
Cloud experience
Python Scripting experience
Prior military experience
