Job Summary:
WHAT THIS ROLE WILL DO
Works directly with the Ops Manager to perform day to day operations of the venue, as well as, day of show duties
Work through and correct guest/co-workers concerns and complaints regarding maintenance related issues
Follow up with all managers to ensure that service standards are met
Perform opening/running/closing duties
Maintain line of sight/atmosphere control by circulating through work area and reporting any issues encountered
Keep current on all Standard Operating Procedures and be able to effectively communicate them to team members
Create pre-show/show/post show duties and relay information from management directly to OPS staff
Assist in the clean up at the end of the event and returning the venue to its default state
Supervise other staff, create checklist/guidelines for other staff members
WHAT THIS PERSON WILL BRING
Required:
Working knowledge of high-volume/high-stress operations
Skills in guest relations/staff relations- Assessing and anticipating needs of guests/co-workers
Prioritization of duties and effective communication skills
Ability to handle multiple tasks/issues at one time effectively, with an upbeat attitude
Read guests in order to anticipate their needs
Turn potentially negative situations into positive ones
Communicate well with team members and managers and foster an atmosphere of unity and camaraderie
High School Diploma required
Preferred:
Experience in a live music environment
Minimum of 2 years supervisor experience
Understanding of all trades (HVAC, plumbing, electrical, etc.)
Attention to detail and organizational skills
Physical Demands/Working Environment:
Working environment is fast-paced, often loud and stressful
Position requires extended periods of prolonged standing, working on your feet, and different weather conditions
Must be able to lift or move up to 40 lbs using proper lifting techniques
