Job Detail

Job Description

Description

SAIC is seeking a 24/7 Support Desk Engineer to join our team in Huntsville, AL.

This is to fill a position for a 24/7 support desk that provides Level 1-3 remote support and system expertise to include:

• Configuration support of end user.

• Remote software troubleshooting with end user.

• Remote network troubleshooting with end user.

• Software testing for development team.

• Support tools and process refinement.

• Documentation of issues, resolutions, and knowledge base articles.

This position could require:

• Up to 10% travel

• Rotating shift schedules with 8-12 hour shifts, night shifts, and weekend shifts.

Qualifications

Education Requirements:

• Must possess a Bachelors and two (2) or more years experience; Additional four (4) years experience can be considered in lieu of degree.

Clearance Requirements:

• Must possess an active Secret security clearance; US Citizenship is required.

Required Experience/Skills:

• Ability to acquire IAT Level II Certification.

• Experience as system administrator.

• Experience in a service desk environment to include using ticketing system to track issues and issue resolution.

• Strong attention to detail.

• Strong experience with troubleshooting independently.

• RedHat or other Linux distro experience.

• Experience with TCP/IP networks.

• Knowledge of scripting languages such as Python, Bash, or PowerShell.

• Strong documentation skills.

• Strong communication skills.

SAIC accepts applications on an ongoing basis and there is no deadline.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site. REQNUMBER: 2412373

SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability

Job Detail

• Location:
  HUNTSVILLE, AL
• Company:
  SAIC