BCD Travel USA LLC in Chicago, Illinois is looking for Client Engagement Director to perform the following job duties:
Responsible for account acquisition, retention & growth Thorough understanding of customer business issues and opportunities so that accounts can be developed to their full potential
Understanding of the basic principles of incentives and events and their impact on business success
Understanding of destinations, hotels and suppliers that can support customer programs
Guide, mentor & support internal teams to ensure that client service expectations are met and adhered to
Oversee program pricing and margins to ensure that they meet acceptable profit guidelines Build and maintain a pipeline of qualified sales opportunities
Responsible for managing the relationship with existing accounts and ensure that they maintain, renew and grow their business with BCD M&E
Responsible for driving the strategy for the development of proposals, presentations, contracts and other sale/marketing-related collateral materials for current and prospective accounts
Responsible for constructing solutions and pricing to optimize and comply with BCD M&E's profitability goals.
Conduct regular meetings with account personnel to discuss operations and opportunities.
Understand the market and business issues associated with accounts to best react to account needs.
Ensures client and prospective client databases are maintained and key prospects are contacted regularly
Delivers, on a monthly basis, new prospect, sold account, lost bid, and no bid reports to Sales Management via the SalesForce.com CRM tool. Execute account development plans -- providing timely updates to leadership
Participate in and plan sales and marketing efforts that generate potential customer/sales leads
Effectively qualify new business opportunities to ensure they are within business guidelines and that internal support team resources are efficiently deployed.
Meet or exceed individual annual adjusted gross revenue sales objectives
Adhere to BCD M&E's T&E policy and remain within outlined budget parameters.
Review and monitor monthly financial targets -- make recommendations for adjustments as necessary.
Requirements: 5 years of experience in job offered or 5 years of experience in Business Development or Account Management.
Experience in job offered or related field must include the following: Must have experience with the following Software and platforms: Maconomy -- Financial Management, Tsheets -- time tracking and resource mgmt., SmartSheets -- Budget management, SuccessFactors -- Team/ People management and ADP -- hiring and recruiting.
Remote work from home option available. 40-hour work week. Applicants contact: Meghan Carlstead, Senior Director, People & Culture: 773 343 4853.
BCD Travel is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, age and veteran status. BCD Travel complies with applicable laws in the countries in which we operate. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at careers@bcdtravel.com.
