Job Descriptions:
The Technical Support Product Specialist acts as a technical expert in their assigned product line and, as such, provides support to internal and external customers in troubleshooting and technical queries. In addition, they will monitor product quality issues and drive product improvements in the product line(s) assigned, perform warranty teardown/evaluations and help manage warranties.
ESSENTIAL FUNCTIONS
Daily interaction with external and internal customers to provide expert-level technical support for the company's products
Coordinate efforts of internal resources to provide and implement solutions to one-time and recurring product issues
Perform warranty evaluations for failure determination and record information for technical review
Communicate orally and in writing with customers and suppliers regarding technical information and findings
Make recommendations on the eligibility of warranty claims for defective or failed pumps
Provide technical assistance and training to the Busch team and other parties as necessary
Work with production companies and drive product improvement projects to ensure that quality problems are resolved.
Promptly respond to customer requests and act as the liaison between the customer and internal departments, including Sales, Engineering, and Operations.
Collect data and provide feedback to production companies and product management regarding the product quality issues in their assigned product lines
Other activities as assigned by the manager
Required Experience:
COMPETENCIES
Accountability - Ability to accept responsibility and account for his/her actions.
Accuracy - Ability to perform work accurately and thoroughly.
Communication, Oral - Ability to communicate effectively with others using the spoken word.
Communication, Written - Ability to communicate in writing clearly and concisely.
Coaching and Development - Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas.
Customer Focus - Builds and maintains customer satisfaction with the products and services offered by the organization.
Decision Making - Ability to make critical decisions while following company procedures.
Detail Oriented - Ability to pay attention to the minute details of a project or task.
Diversity Oriented - Ability to work effectively with people regardless of age, gender, race, ethnicity, religion, or job type.
Ethical - Ability to demonstrate conduct conforming to values and accepted standards.
Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
Judgment - The ability to formulate a sound decision using the available information.
Leadership - Ability to influence others to perform their jobs effectively and to be responsible for making decisions.
Motivation - Ability to inspire oneself and others to reach a goal and/or perform to the best of their ability.
Organized - Possessing the trait of being organized or following a systematic method of performing a task.
Research Skills - Ability to design and conduct a systematic, objective, and critical investigation.
Responsible - Ability to be held accountable or answerable for one's conduct.
Safety Focus - Maintain clean and organized work areas and workstations. Adheres to all workplace and trade safety laws, regulations, standards, and practices.
Technical Aptitude - Ability to comprehend complex technical topics and specialized information.
Training - Ability to develop a particular skill in others to bring them up to a predetermined standard of work performance
Education
Associate's Degree (two year college or technical school) Required
Field of Study: Industrial Technology, Mechanical Engineering or related: Preferred
Experience
Computer Skills Intermediate knowledge of computers and Microsoft Office software, Enterprise Resource Planning (ERP), and Customer Relationship Management (CRM) systems: Preferred
Certifications & Licenses Maintain a valid driver's license that meets Busch insurance standardsPHYSICAL DEMANDS
N (Not Applicable) Activity is not applicable to this position.O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5+ hrs/day)F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs/day)Stand F
Walk FSit CManually Manipulate CReach Outward FReach Above Shoulder OClimb OCrawl OSquat or Kneel OBend OGrasp FSpeak C
Lift/Carry
10 lbs or less O11-20 lbs O21-50 lbs O51-100 lbs NOver 100 lbs N
Push/Pull
12 lbs or less F13-25 lbs O26-40 lbs O41-100 lbs N Other Physical Requirements
Vision (Near, Distance, Color, Peripheral, Depth)
Sense of Sound - Ability to hear warning signals and pitch changing
Sense of Touch
Sense of Smell
Sense of Taste
Ability to wear Personal Protective Equipment (PPE) - Safety glasses
Sense of Balance
(EH) safety footwear
Uniforms (supplied by Busch)
Hearing protection and other PPE as required
Must pass a medical evaluation
Must have approval for respirator protection
Annual fit test required
Facial hair must not interfere with the face piece, face seal, or respirator valve function
WORK ENVIRONMENT
Climate controlled office and manufacturing environment
Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
Keyword: Technical Product Specialist
From: Busch LLC
