Description
Job Title: Business Information Services Manager
Summary
The Business Information Services Manager works as a full-time employee of Zeiders Enterprises, Inc. (Zeiders). Duties can be performed in the Woodbridge, VA office, or remotely with a schedule aligned with U.S. Eastern Time. This position supports the CIO in the planning, implementation, support and management of specific contract IT needs, Information Assurance duties, SaaS Vendors through the Control Advisory Board and manages contract system implementations, in accordance with Zeiders' corporate technology policies and practices. This position assists in the direct management of call center technologies such as CCaaS, CRM and appointment management.
Essential Duties and Responsibilities
Manage the business relationship with Zeiders multiple SaaS vendors and be a point of escalation for response and technical issues. Manage any interfaces between SaaS systems by working with vendors for optimum results.
Assist in the development, implementation, and communication of IT policies and procedures as they relate to the contracts.
Manage the company's systems portfolio to address business needs of the contracts, system usage, and operations. Analyze business processes, systems, and user needs. Review existing systems and identify opportunities for process improvements through data sharing and process automation. Accurately translate business requirements into system functionality.
Plan and manage implementations for new and/or upgraded systems for both on-site and cloud-based services, working with cross-functional teams and external vendors, delivering on-time, on-budget Performance.
Plan and manage contract support resources by working with the contract Business Managers, the IT Leadership and Contract Deputy Program Managers (or delegates). Manage contract expectations as to implementation priorities and resources.
Be the primary point of contact for contract Information Assurance matters including Third Party Assessments, Government system access management and liaison with other contractors and the government.
Liaison with other departments, units and individuals on joint planning and activities, including corporate training, communications, and corporate change management.
Undertake assignments on projects or special initiatives as appropriate.
Represent ISD in the proposal process and be the primary ISD presence in the bid to execution transition process.
Be the first line of technical support for the CXone virtual call center.
Supervisory Responsibilities
As the contract portfolio grows the BISM may supervise Business Information Systems Specialists and Business Analysts.
Lead in accordance with company policies and Core Values.
Responsibilities may include hiring, and training staff. Plan, assign, and direct work; manage performance, rewards and discipline; address complaints and resolve conflicts. Maintain harmony within the technology section and with other work groups.
Required Education and/or Experience
Must be a U.S. Citizen.
Must have the ability to obtain an active secret clearance.
Must have DOD/ Government contract experience.
Bachelor's degree in Information Technology or related field coupled with 5+ years IT program management experience.
A minimum of 5 years' experience in a team lead/project lead capacity.
Experience managing projects (i.e. mapping, software/process flow, system linkages, etc.) primarily using commercial off-the shelf solutions, both hosted and resident.
Experience in developing and managing IT vendor contracts, including budgets.
Security + CE OR PMP/PMP-A required with the ability to qualify for the other.
Preferred Experience
Knowledge of or experience in CXone (In-Contact) virtual call center and support/maintenance of Power BI/Power Platform applications.
Other Skills and Abilities
Demonstrated understanding of information systems, business processes, the key drivers and measures of success for the business.
The ability to independently -connect the dots- of contract needs and coordinate with other members of the organization to fulfill contract needs and requirements.
A consultative -future focused- outlook that can bring new (to the contract) ideas to the table.
Strong organizational and planning skills.
Strong leadership skills.
Excellent, pro-active written, oral communication and interpersonal skills.
Keen attention to detail.
Ability to work independently or in a group as a problem solver.
Experience working in a team-oriented, collaborative environment.
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
Project Management - Develops project plans, and coordinates projects. Communicates changes and progress. Completes projects on time and on budget. Manages project team activities.
Technical Skills - Assesses own strengths and weaknesses. Pursues training and development opportunities. Strives to continuously build knowledge and skills. Shares expertise with others.
Delegation - Delegates work assignments. Matches the responsibility to the person. Gives authority to work independently. Sets expectations and monitors delegated activities. Provides recognition for results.
Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well. Effectively influences actions and opinions of others. Accepts feedback from others. Gives appropriate recognition to others.
Language Skills - Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to present ideas in business-friendly and user-friendly language.
Mathematical Skills - Ability to perform general mathematical calculations for the purpose of creating business cases, budgets, etc. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Reasoning Ability - Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Analytical, evaluative, and problem-solving abilities. Ability to conduct research into IT issues, technologies, and products.
Ability to solve complex technical, managerial, or operational problems and evaluate options based on relevant information, resources, well-rounded experience, and knowledge.
Ability to operate at advanced levels of authority and manage significant activities and resources to produce and take responsibility for results.
Demonstrated ability to communicate clearly and concisely, both orally and in writing, and lead presentations, training courses, and effective meetings.
Ability to work both independently and as part of a team.
Demonstrated ability to manage and supervise staff and special initiatives.
Physical Demands
Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses personal computer, telephones, copiers, printers and other office equipment. The employee must occasionally lift and/or move up to 10 pounds.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment
Zeiders Enterprises, Inc. is an Equal Opportunity Employer
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
